Юлія

YULIIA
RAVKOVA
Customer Support Specialist
Professional and empathetic Customer Support Specialist
with solid experience in handling customer inquiries,
resolving escalated issues, and providing high-quality
service in international environments. Skilled in
communication, order processing, and CRM systems.
Organized, goal-driven, and eager to contribute to
customer satisfaction and business success.
CONTACT
RELEVANT EXPERIENCE
[открыть контакты](см. выше в блоке «контактная информация») Call Center Ukraine International Airlines
Customer service 2019-2020
[открыть контакты](см. выше в блоке «контактная информация»)
Assisted clients with booking, changing, and canceling tickets
Kropivnitskiy, Ukraine Resolved escalated issues and ensured customer satisfaction

English Teacher WowEnglish
English Teacher 2020-2021

Taught English to children aged 6–9 (1st–2nd grade)
Created engaging lesson plans and adapted teaching to
student levels
Conducted individual and group lessons via Zoom and offline
SKILLS
Artcom Venture
English and German languages Customer support 2021-2023
level B1
Handled incoming inquiries and complaints via email
Microsoft Word/Excel/Google and chat
Provided detailed info on product availability, shipment,
Sheets
returns, and refunds
CRM systems and other relevant Managed payment issues and order changes efficiently
tools Apricot Global
Canva and Video Editors Customer support 2023 - present

Processed orders for German online store
Handled returns, payments, and dispatch inquiries
Communicated with customers via email, chats and
calls
EDUCATION BACKGROUND
BA in Applied Linguistics
2018-2022
Vladimir Vinnichenko Central Ukrainian State
Pedagogical University