Софія

KNOWLEDGE & SKILLS
 Results-driven Customer Support Manager with over
5 years of experience in technical support, order
management, and customer relations.
 Proven ability to lead customer service teams,
resolve complex client issues, and enhance
customer satisfaction.
 Strong leadership, communication, and problem-
solving skills, with a track record of successfully
handling challenging customers and optimizing
service processes.
 Passionate about driving team performance and
ensuring high-quality customer interactions.

PERSONAL STRENGTHS
 Enjoy selling excellent products and advising
customers
 High level of personal responsibility and
conscientiousness
SOFIIA  Enthusiasm and curiosity

SADKOVA WORK EXPERIENCE
Caramel Beauty Salon
04/2024 – 12/2024
CONTACT Customer Support Professional
Phone:
[открыть контакты](см. выше в блоке «контактная информация») • Managed customer inquiries and complaints, ensuring
high customer satisfaction.
E-Mail: • Led customer interactions, handling both sales and
[открыть контакты](см. выше в блоке «контактная информация») service-related conversations.
• Provided strategic recommendations to enhance
customer service processes.

Lionentry
02/2020 – 11/2023
Customer Support Professional

• Delivered technical customer service to international
clients across multiple time zones.
• Led customer calls and provided efficient resolutions
to improve user experience.
• Assisted in training new support team members to
ensure service quality.

The Biggest Western Ukraine Volunteering Center
02/2022 – Present
Volunteer – Support for Internally Displaced Persons

• Organized logistics and coordinated support efforts
for displaced individuals.
• Managed communication and conflict resolution for
effective aid distribution.

Nestlé
12/2018 – 05/2019
Trainee – Order Management & Sales Support

• Handled creation, updates, and closures of orders
using Nestlé's internal database.
• Provided operational purchasing support within the
Contract Lifecycle Management (CLM) system.
 • Assisted in sales department operations,
contributing to improved efficiency.

EDUCATION
 Ivan Franko National University of Lviv 2015 – 2019
Bachelor of Arts in English Language and Literature

CERTIFICATIONS & COURSES
 Negotiation Skills Training – Nestlé
 German Language Course (B1.2 Certificate)
 IQ-WissenFull-Stack Developer Course – GoIT

SKILLS
 MS-Office (Power Point, Outlook, Word & Excel)

LANGUAGES
 Ukrainian - Fluent, English - Advanced, Russian –
Advanced, German – Intermediate, French - Basic
HOBBIES
 Walking
 Reading
 Traveling
 Meeting friends