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Опыт работы

Call Centre, Logistics and Sales Administrator (CLS Manager)

с 01.2024 по 01.2025 (1 год)
NY Medical Дистанційно (Медицина, охорона здоров'я, аптеки), Remote (Medicine, pharmacy)

- Handled calls to patients, clients, pharmacies, insurance companies and Laboratories, giving reliable information needed

- Implemented sales plans to increase product visibility, boost revenue, and expand market reach.

- Responded to and resolving inquiries—whether simple or complex—while maintaining a positive experience.

- Ensured seamless coordination between suppliers, warehouses, and delivery teams to keep operations efficient.

- Organized and maintain files, create filing/record keeping system

-Utilized MS Excel and project management tools for proper operation of tasks

- Managed crises in area of delays, inventory shortages, or customs complications, by anticipating disruptions and develop contingency plans to keep things on track.

- Analyzed customer metrics, track performance indicators, and use software to forecast demand and improve delivery timelines.

- Built sales partnerships with retailers and distributors, ensuring product placement and brand loyalty.

- Stayed updated with advancement in medical treatment and technologies

Customer Service and Medical Sales Representative

с 02.2022 по 11.2023 (1 год 9 месяцев)
Healthy Nutrition group LLC, Дистанційно (Краса, фітнес, спорт), Kyiv (Beauty, fitness, sports)

- Assisted with sales and upselling of products to the right audience

- Educated customers on product features, services, and troubleshooting to enhance their overall experience.

- Gathered customer feedback to help improve services, products, and overall user experience

- Handled in-coming calls, out- going calls and emailing of patient and achieved 75 percent customer conversion in reactivation of subscription

- Cultivated strong connections with healthcare professionals, hospitals, and distributors to expand business opportunities.

CRM/HR Specialist

с 07.2020 по 08.2021 (1 год 1 месяц)
Mitotech, Remote (IT)

- Handled customer concerns from the first interaction to resolution, making sure no issue was left unresolved.

- Managed data integrity, segmentation, and database hygiene.

- Configured workflows, automation, and integrations for efficiency.

- Refined lead scoring, tracking, and lifecycle stages.

Administrative assistant/HR Analyst

с 03.2018 по 06.2021 (3 года 3 месяца)
Golden Gates Recruiters, Remote (Recruiting and HR)

- Coordinated schedule, appointments, reservations, phone calls, meetings, emails and travel arrangements

- Provided support in the administration and maintenance of the HRIS system, ensuring its smooth functioning and optimal performance.

- Scheduled interviews, send reminders, and ensure both the candidate and recruiter are prepped.

- Assisted with the preparation of business presentations including text and electronic presentations.

- Collaborated in maintaining a system for organizing and storing both electronic and hard-copy information and records and implement record retention policies and procedures.

Junior Recruiter

с 03.2017 по 03.2018 (1 год)
Golden Gates Recruiters, Kyiv (Recruiting and HR)

- Managed the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent

- Assisted with salary discussions, contract preparation, and onboarding details

- Fostered high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up

- Partnered with recruiting team and senior managers to design, refine, and implement innovative recruiting strategies

Sales assistant

с 10.2016 по 06.2017 (8 месяцев)
GMB Ltd, Remote (Design)

- Stayed ahead of industry trends, competitor activities, and regulatory changes to adjust sales strategies effectively.

- Collaborated on sales plans to drive revenue growth for medical products and services.

- Provided expert advice, ensuring clients understand their benefits, usage, and compliance requirements.

Образование

National University of Kyiv-Mohyla Academy

BA, English and literature,, Kyiv
Высшее, с 2018 по 2021 (3 года)

Taras Shevchenko National University of Kyiv

Computer Science, Kyiv
Высшее, с 2014 по 2018 (4 года)

Знания и навыки

• Organizational skills
• Ability to work in multitasking mode
• The first line of support
• Punctuality
• Receiving and processing orders
• Copywriting
• Work with customers
• Fast typing
• Time management
• Ability to quickly learn new information
• Attentiveness
• Freshdesk
• Trello
• Asana
• QuickBooks
• Room reservation
• MS Word
• MS Excel
• MS PowerPoint
• Google workplace
• Google
• Zoom
• Social media
• Medical transcrption
• High working capacity
• Zoho CRM
• Attracting new customers

Знание языков

• Английский — свободно
• Украинский — начинающий