Jude

JUDE CHUKWUEMEKA ONUEGBE
Phone: [открыть контакты](см. выше в блоке «контактная информация») | Email: [открыть контакты](см. выше в блоке «контактная информация») | LinkedIn:
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PROFESSIONAL SUMMARY

Customer-focused professional with over two years of experience in customer
service, virtual assistance, and client relations. Adept at problem-solving, consulting,
and providing tailored solutions that drive business growth. Strong analytical skills
with expertise in data management, customer communication, and content
monetization strategies. Passionate about supporting clients and partners to
maximize their success.

WORK EXPERIENCE

Virtual Assistant to the CEO Princeton Group | Feb 2024 – Present (Remote)

• Provided administrative and operational support, managing emails, schedules, and
documentation.

• Advised clients on best practices and assisted with project coordination.

• Handled customer inquiries and ensured seamless service delivery.

• Organized meetings and prepared presentations to support business strategies.

• Conducted data analysis and maintained accurate records for decision-making.

Customer Service Representative & Online Chat Support Stanbic IBTC Bank |
Jan 2022 – Feb 2024

• Managed customer communications via phone, chat, and email to resolve inquiries.

• Advised clients on financial services, helping them choose suitable products.

• Analyzed customer feedback and recommended service improvements.

• Assisted in content compliance and fraud prevention, ensuring adherence to
company policies.

• Maintained customer databases and performed analytics-driven decision-making.

KEY SKILLS

• Client Communication & Consulting: Effective in providing professional
consultations and issue resolution.
• Data Analysis & Management: Strong ability to analyze data, identify trends, and
make data-driven decisions.

• Content & Digital Platforms: Familiar with YouTube policies, content monetization
strategies, and digital rights management.

• Presentation & Documentation: Skilled in creating presentations, reports, and
clear documentation for partners.

• Technical Proficiency: Advanced user of Google Sheets, Microsoft Excel, CRM
tools, and AI-based platforms.

• Languages: English (Upper-Intermediate), French(Basic) Ukrainian ( Basic)

ACHIEVEMENTS

• Customer Satisfaction: Consistently achieved high ratings in client feedback
surveys.

• Process Optimization: Identified inefficiencies and proposed solutions that
improved workflow.

• Revenue Growth: Contributed to sales and upselling strategies, increasing client
engagement.

EDUCATION & CERTIFICATIONS

• B.Sc. Human Resource Management – Les Cours Sonou University, Benin
Republic (2021)

• ALX Africa Virtual Assistant Program – Certification

• 1% Club Marketing Internship – Certification

• LinkedIn Learning Customer Service Foundations – Certification