Ольга

Olha Odnoral
Poltava
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Learning & Development Specialist | Instructional Designer |
Learning Experience Designer
L&D Specialist with 3+ years of experience designing blended learning,
facilitating workshops, and coaching teams. Skilled in building scalable,
learner-centered programs that align with business goals. Strong collaborator
with cross-functional teams and SMEs to deliver engaging, relevant training
across formats and platforms.
__________

EXPERIENCE SKILLS

Liven (SKELAR), remote Core skills

●​ Customer Support Training Specialist ➢​ Learning Experience Design &
June 2025 - October 2025 Instructional Design

Supported improvements in employee performance, consistent service delivery, ➢​ Action Mapping (results-focused
and standardized workflows by developing targeted learning solutions aligned instructional design method)
with business needs. Facilitated cross-functional collaboration to ensure content
accuracy, brand alignment, and operational relevance, and designed/refined ➢​ Facilitation (live/virtual) &
training materials while delivering programs in various fields to contribute to an Coaching
improved customer experience.​
​ ➢​ Training Needs Analysis (TNA)
Key achievements:
➢​ Learning Project Management
• Accelerated new-hire readiness and independence by designing and launching a ➢​ Curriculum & Content
blended LMS onboarding program.
Development
• Drove consistent knowledge via a structured product-to-support update process.
• Improved knowledge availability by driving regular updates to the knowledge ➢​ Stakeholder & SME Collaboration
base. ➢​

• Delivered three targeted trainings for ~35 agents and shift managers, reinforcing
Tools & Platforms:
service, technical, and leadership skills.
• Co-authored refreshed Tone of Voice, boosting CSAT. ➢​ LMS: Collaborator, Articulate 360,
Strum
➢​ Design & Delivery: Miro,
Qlab University, Poltava, Bucharest Sandbox, Canva, Google Slides
etc.
●​ Trainer & Course Designer / Instructional Designer / Course ➢​ Communication & Org Tools:
Developer Google Workspace, Notion, Slack,
February 2024 - March 2025 Zoom etc.

Co-led the design and delivery of impactful blended and LMS-based courses,
Soft Skills
aligning training with business goals and elevating L&D team performance
through coaching and feedback.
➢​ Strategic Thinking & Problem
Solving
➢​ Cross-functional Collaboration
➢​ Empathy & Emotional
 Intelligence
●​ Learning & Development Specialist Team Leader ➢​ Communication & Feedback
➢​ Adaptability & Ownership
February 2023 - January 2024
__________
Managed and coached a team of 3 L&D specialists, overseeing performance, CERTIFICATES
reporting, and the successful rollout of department-wide learning initiatives. NovoEd: Learning Experience
Design: From Ideas to Impact
●​ Learning & Development Specialist
June 2021 - January 2023 Prometheus: The Basics of Project
Conducted needs-based training and onboarding, delivered communication and Management
business English programs for customer-facing teams, and mentored junior L&D
Cambridge TKT (Teaching
staff to drive continuous improvement.
Knowledge Test): Module 1 (band 4);
Module 2 (band 3)
Key achievements:
• Improved service scores by ~25% by coaching 300+ and training ~1500 service Qlab: Basics for Team Leaders​
professionals across 20+ logistics firms. __________
• Increased training effectiveness and reporting quality across L&D teams by
contributing to building and implementing a structured learning cycle.
• Launched two LMS-based courses adopted company-wide.
• Upskilled and promoted a team of 3 L&D specialists. LANGUAGES
• Reduced skill gaps and improved communication quality by teaching
cross-cultural business communication soft skills, English and pronunciation to English - C1+
100+ professionals.

__________ German - B1

EDUCATION Ukrainian - native
Sumy State University, Sumy

Master’s Degree with Honors, Germanic Philologies (incl. Translation) - 2018

Bachelor’s Degree, Germanic Philologies (incl. Translation) - 2017

__________
HOBBIES

●​ Studying andragogy, teaching adults (inspired by Cathy Moore, Michelle
Parry-Slater, Julie Dirksen etc.)
●​ Cross-cultural communication
●​ Thought-provoking books and films
●​ Playing the ukulele