Paul

PAUL ANDRES OJEDA GALINDEZ

Citizenship - a citizen of Venezuela

Date, month and year of birth - September 8, 1996

Place of birth - Venezuela, Aragua.

Knowledge of languages - Spanish Nativoñe,
English B2, Portuguese C1

Contacts - [открыть контакты](см. выше в блоке «контактная информация»)

Education
-C1 IN PORTUGUESE, FEDERAL INSTITUTE OF EDUCATION, SCIENCE AND TECHNOLOGY OF RIO GRANDE DO SUL.
-DIPLOMA IN PEDAGOGY AND DIDACTICS, POLITÉCNICO SUPERIOR DA COLOMBIA.
-TECHNICIAN IN ADMINISTRATION AND FINANCE, INSTITUTE OF BUSINESS STUDIES.
-B2 IN ENGLISH ENGLISH LANGUAGE TEACHING INSTITUTE.

EMPLOYMENT
2023 - 2024

Concentrix + Webhelp, Brasil (checking data, confirming and correcting work processes, and analyzing data, ensuring that the advisors provided the best possible service to clients, based on what they had learned in their training process. I conducted analyses to identify opportunities for improvement, both in the company's processes and in the quality of service provided by its employees. By identifying areas for improvement, I ensure continuous improvement. )

2019 - 2022

Teleperformance Colombia s. A ( performed activities such as customer service, sales of services, control of accounting documents and customer retention, providing electronic solutions to complaints that could not be resolved in the first instance
I also excelled in training and quality processes, where I had to implement, demonstrate and train new colleagues in the knowledge and tools they need to perform their work effectively. )
2018 - 2019

Liceo Cultural Mosquera s. A Colombia, (I was in charge of customer service, payroll and pedagogy. During my time at the company, I developed administrative and accounting activities, as well as educational platforms. I also worked as an English teaching assistant with primary and secondary school students)
2016 - 2017

Altamira Insurance C.A. , Venezuela ( developing the processing of forms for the issuance of insurance policies, the inspection of vehicles and their evaluation, as well as the analysis of the quality conditions of the vehicles for their inclusion in the insurance policies)

Skills: Creativity • Leadership • Organization • Problem solving, Teamwork.