Личные данные скрыты

DARIIA TIUKAVINA
[открыть контакты](см. выше в блоке «контактная информация»), [открыть контакты](см. выше в блоке «контактная информация») Kyiv, 01001 (UA)

PROFESSIONAL SUMMARY
I posess powerful analytical, interpersonal, and managerial abilities. I have very good written and oral communication
skills, including the capacity to develop, write, and edit materials in English, German and Ukrainian for digital
dissemination. Advanced knowledge of various computer software programs, namely Microsoft Word, Microsoft Excel,
and graphic designing.

PROFESSIONAL EXPERIENCE

Support manager May. 2020 - November 2024
Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive
listening and effective communication.
Identify and assess customer needs through active listening and questioning, providing timely and accurate
resolutions in line with company guidelines.
Maintain detailed and accurate records of customer interactions, including actions taken and resolutions
provided.
May. 2019 - April, 2025
English - German language teacher, interpreter, BRITISH COUNSIL
Prepare lessons for pupils and deliver them in line with the curriculum.
Establish a structured plan for the classroom lecture, discussions, online and in-person
assignments, and audiovisual presentations.
Examine student growth and determine the unique needs of each pupil.

Monolingual IT copywriter-translator Dec. 2019 - Apr. 2024
Write and edit German articles for the company website and multiple social media accounts.
Collaborate with Marketing, Sales, and Product teams to develop content for various materials.
Proofread and edit spelling, grammar, and syntax for content across different formats.
Review and edit the final translated versions for quality and accuracy.

Jan. 2021 - May. 2024
PROJECT MANAGER, Installation & Service
Coordinate the scoping and design of new interventions when necessary.
Provide translation services as needed for senior officials.
Conduct briefings and communications regarding the program's objectives and impact.
Foster strong relationships with implementers and stakeholders to align on timelines.
Feb. 2022 - Sep. 2024
CEO copywriter
Creating blog articles, user guides, case studies, and social media posts (mostly LinkedIn).
Collaborating with marketing, customer support, and design teams to ensure SEO optimized, visually
appealing, and engaging content.
Staying up-to-date with the latest industry news, trends, events, and announcements in target communities
to incorporate them into the content creation process and content plan.

EDUCATION

National University of Ostroh Academy September 2023 - January 2025
Master’s degree in Germanic Languages and Literature (Educational
Professional Programme “Language Mediation and TESOL”)

National University of Ostroh Academy September 2019 - June 2023
Bachelor's degree in Germanic Languages and Literature (Educational
Professional Programme “English and Second Foreign (German / French)
Languages. Literature. Translation.”)
May 2024
CELTA Certificate
Grade Education in Centre
English Language Teaching to Adults