Nika

EXPERIENCE:

Sales representative
December 2021 — November 2024
!FEST Coffee Mission Europe and !FEST Coffee
Mission DMCC Green coffee trading company.

Identified and collaborated with potential and existing
customers and suppliers.

Provided full-cycle customer service, from product
selection to final payment and procurement planning.
VERONIKA DUDARIEVA
Resolved customer inquiries and handled problem-solving
effectively.
CUSTOMER-FOCUSED MANAGER WITH
EXPERIENCE IN UKRAINE, EUROPE, AND THE
Ensured customer preferences, order details, and
UAE. SKILLED IN RELATIONSHIP
MANAGEMENT, PROBLEM-SOLVING,
communication accuracy, demonstrating strong attention
DELEGATION, AND PROCESS OPTIMIZATION. 3
to detail.
YEARS IN SALES AND MORE THAN 8 YEARS IN
F&B. EXPERIENCED IN PROTECTING
Created content for email marketing campaigns.
MANAGEMENT INTERESTS AND
STREAMLINING OPERATIONS. Organized business trips, including travel arrangements,
accommodation, and budgeting

Coordinated participation in exhibitions, including Dubai-
based events
CONTACT INFORMATION:
📞 Call: [открыть контакты](см. выше в блоке «контактная информация») Compiled financial reports detailing expenses.
📱 WhatsApp: [открыть контакты](см. выше в блоке «контактная информация»)
✉️ Email: [открыть контакты](см. выше в блоке «контактная информация») Openned a company branch in Dubai.

EXHIBITIONS: Assistant Outlet Manager
WORLD OF COFFEE DUBAI 2022,23 and 24
WORLD OF COFFEE MILAN 2022 January 2019 to January 2020.
AMSTERDAM COFFEE FESTIVAL 2023 Started as a Supervisor and in June promoted
DANISH COFFEE FESTIVAL 2023
to Assistant Restaurant Manager.
Ukrainian coffee festival 2023

Hotel "Al Qasr Madinat Jumeirah" Dubai, UAE.
CERTIFICATES:
WSET 2 Trained and coached staff to maintain high service
FIRST AID standards.
Level 3 - Food Safety and Hygiene for
Supervisors.
Conducted beverage and equipment inventory.

EDUCATION: Managed daily operations across finance, kitchen,
2011 - National Pedagogical bar, cleaning, and maintenance teams.
University M.P. Dragomanova,
Kyiv, Ukraine Scheduled and delegated responsibilities to team
IV Bachelor Degree in philology members.

Managed cash flow, daily reports, and financial
LANGUAGES:
operations.
English (Upper-Intermediate)
Ukrainian (Native)
Communicated with clients, addressing feedback to
enhance customer satisfaction