Володимир

Volodymyr Chikh
Customer Support Specialist | Roku/Java developer
Lviv
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Summary
Motivated and reliable specialist with a strong problem-solving mindset and a
fast-learning ability. Experienced in understanding user needs, explaining
solutions clearly, and working with digital tools. Open to new challenges, eager to
grow in customer support and provide high-quality service.

Technical skills
 Zendesk(ticketing)
 Programming languages: Java, Python
 Frameworks: Spring boot, Hibernate
 Testing tools: Mockito
 Databases: MongoDB, PostgreSQL
 Build tools: Maven, Gradle
 DevOps tools: Docker

Soft skills
 Problem solving
 Good customer service
 Work according to compliance

Education
 2024, Java Project-based learning course at SoftServe
 2022 – 2026, Computer Science, Ivan Franko National University of
Lviv
 2019 – 2021, Pre-university training at ITStep School
Languages
 English – B2
 Ukrainian – Native Speaker

Experience
Sep/2025 - Present – Roku Developer | GlobalLogic
Developing and maintaining Roku channel applications. Implementing UI
components, business logic, and integrations with backend services.
Collaborating with team members to improve performance and user
experience.
Using BrightScript, SceneGraph, and Roku SDK.

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Jul/2025 - Sep/2025 – Customer Support Specialist(iGaming) | BetCare
Provided customer support in the iGaming sphere via Zendesk ticketing
system. Handled user inquiries, account issues, payments, and technical
problems. Ensured timely, accurate, and professional responses according
to the rules. Escalated complex issues to relevant teams and followed up
until resolution. Maintained high service quality and customer satisfaction.

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Jan/2024 - Mar/2025 – Event site
Developed a website with my team from the university for student
government with event-system integration.
Using Java, Spring boot, Hibernate, Flyway, Supabase, React, Docker, and
microservice architecture.

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Dec/2023 – Vienna ball site
Developed a website for Vienna ball with a team for performing bids and
lots.
Using Java, Spring boot, Hibernate, React, Azure blob storage, and
monolithic architecture.
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Sep/2022 – Apr/2023 – CTF
Developed a unified web-platform for conducting, creating and managing
various quizzes. The platform provided an advanced quiz management
system and a user-friendly interface. Handy tool for both - creators and
participants. The team worked on scrum and used Kanban board.
Using Java, Spring boot, Hibernate, Flyway, PostgreSQL, Azure blob
storage, React, and monolithic architecture.

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Sep/2019 – May/2021 – Studying at IT Step School
Created an application using Java in Android Studio.
Created game with Python using pygame library.
Created the site with HTML and CSS.