Nataliia

Nataliia Vovk | Oldbury | 07502337728 | [открыть контакты](см. выше в блоке «контактная информация»)
Personal Profile

Adaptable professional with experience across diverse sectors, including office, logistics, customer service, and factory environments. Currently developing skills in data analysis and systems management. A quick learner who thrives in dynamic settings, rapidly acquiring new skills and systems. Demonstrates strong teamwork, initiative, and an empathetic, non-judgemental approach to customer interactions.
Key Skills
• Enhanced DBS Certificate (issued 06/02/2024) for work with vulnerable groups.
• Customer Service: Skilled in meeting customer needs and exceeding expectation
• Teamwork: Experienced in building and maintaining positive working relationships.
• Data Management: Proficient in working with large volumes of data, including entering and correcting data.
• Ukrainian and Russian Native speaker
• English: Intermediate (currently studying ESOL Level 1)
• Microsoft Office: Proficient in Word, Excel, PowerPoint. Knowledge of Power BI
Work History
Volunteer: Employment Department Brushstrokes September 2024 – February 2025
• Support individuals in preparing CVs and job applications.
• Assist with general administration tasks to support the department's objectives.
Volunteer: Resources Department BrushstrokesMarch 2023 – August 2024
• Entered and corrected data in AdvancePro (SRM) with a high degree of accuracy.
• Managed large volumes of data effectively, ensuring it was organised and accurate.
• Applied professional skills in data management to support the department's efficiency.
Furniture Maker UAB ZakaApril 2022 – November 2022
Logistics Manager BC Eurodor March 2021 – February 2022
• Organised and coordinated shipments, including managing vehicles and drivers.
• Used IT systems to track costs, timings, and stock levels.
• Analysed performance data to address logistical challenges and implement improvements.
Cashier Nalyvayko & K PawnshopJuly 2016 – December 2020
Provided excellent customer service in a welcoming environment.
• Managed cash transactions in compliance with company policies.
• Organised and maintained inventory efficiently.
Operator and Head of Department Nova Poshta LLCOctober 2011 – June 2016
• Prepared and dispatched parcels while managing delivery costs.
• Motivated team members to achieve performance targets.
• Handled client communications and resolved claims.
Education
Data Analyst Bootcamp (equivalent to Level 5, GoIT, Ukraine) - in progress
Data Management Bootcamp Level 3 Provided by SERCO WMCA November 2024 – February 2025
ESOL Entry 2 and 3 (Completed) Level 1 (Ongoing) E Sandwell College Jan 2023 – Present
Specialist Diploma in Finance and Credit 2014
Dneprodzerzhinsk State Technical University, Ukraine
UK Framework Level: RQF Level 6 / SCQF Level 10 / CQFW Level 6
• Comparable UK Qualification: Bachelor (Honours) degree
Bachelor Degree in Finance and Credit2013
Dneprodzerzhinsk State Technical University, Ukraine
• UK Framework Level: RQF Level 6 / SCQF Level 9 / CQFW Level 6
• Comparable UK Qualification: Bachelor (Ordinary) degree
Junior Specialist Diploma in Finance and Credit2009
Dniprodzerzhynsk Technological College, Ukraine
• UK Framework Level: RQF Level 4 / SCQF Level 7 / CQFW Level 4
• Comparable UK Qualification: BTEC Level 4 / SQA Higher National Certificate (HNC)
Qualified Worker Diploma2008
Dniprodzerzhynsk College of Technology, Ukraine
• Computer Equipment Operator
• Director's Secretary (Organisation, Enterprise, Establishments)
• Accountant Assistant (Input of Accounting Data)
• UK Framework Level: RQF Level 2 / SCQF Level 5 / CQFW Level 2
• Comparable UK Qualification: Level 2 NVQ / SVQ Level 2
• Comparable UK Qualification: GCE Advanced Subsidiary (AS) Level
References
Available on request.