Анастасія

ANASTASIIA
MOROZ
SALES & ACCOUNT EXECUTIVE

ABOUT ME
High-energy person with 7+ years of experience in account
management and controlling the full sales cycle across multiple
CONTACT industries. Proficient in identifying and qualifying opportunities,
negotiating terms, client retention and advocacy, cultivating

PHONE client-vendor relationship and driving company revenue
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WORK EXPERIENCE
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Account Executive AUG 2023 - NOW
Visiotech
ADDRESS
28023 Av. Talgo Madrid, Spain Being an Account Executive at Visiotech, my primary objective is
identifying and targeting new high-potential opportunities while
leveraging strategic customer relationships with existing partners. I
SKILLS am in charge of executing the full sales cycle and take special pride
in holding my customers' hand every step of the way. Fierce in my
approach at building long-term sustainable relationships and
Customer advocacy increasing customer engagement to ensure revenue growth.

NLP
Sales Executive OCT 2022 - JUL 2023

Generating revenue BNZSA

Based in Madrid, BNZSA is leading marketing agency
Negotiating contracts
specializing in demand generation.
Building rapport
As a BDR for the US market at BNZSA, I was in charge of generating
Leveraging client profile new lucrative ventures for the campaigns worked on, which
included outbound lead prospecting, identifying and qualifying
opportunities as well as setting up demos for world's leading tech
LANGUAGE
companies such as Intel, Adobe and Logitech. Having a life-long
passion for sales, I worked closely with direct account executives to
English tailor the sales pitch in my selling process to the specific campaign
using various sales techniques and strategies, resulting in a 27%
Spanish
conversion rate.
Ukrainian Campaigns worked: Intel, Logitech, SumTotal, Adobe.

Russian
Client Success Manager JUL 2019 - AUG 2022
Nextiva LLC

Based in Arizona, Nextiva helps businesses grow faster by enabling
people to work smarter using its business VoIP phone service.
 As a CSM at Nextiva, I handled an extensive portfolio of clients
CERTIFICATIONS including some of the leading companies in their sector in the US.
While responsible for forecasting and tracking account lifecycle:
onboarding, integration, further advocacy, I have successfully
VOIP SENIOR CLOUD SPECIALIST
increased customer and partner satisfaction levels while improving
| 2019 (60 HOURS)
operational efficiencies. In addition, I have worked to implement
data-driven approaches to better understand customer and partner
needs, preferences, and pain points, allowing us to deliver tailored
TRAINED IN
experiences that exceed expectations.

Accomplishments :
SPIN Successfully increased customer and partner satisfaction levels
CHALLENGER during the GetVoip campaign resulting in Nextiva achieving
NLP the highest score of 4.6. Consistently awarded highest

CONCEPTUAL SELLING distinction in customer service for quarterly ratings exceeding
96% on customer service satisfaction surveys.

Team Supervisor JAN 2017 - AUG 2018
JBW Soft

JBW Soft is one of the leading Ukrainian companies when it
comes to copy-writing and content management.
As a Team Supervisor at JWB Soft, I was conducting daily
management and control of overall performance of customer
support team of 30 people via phone, chat, email, and ticketing
system. Through my leadership, I implemented new systems and
processes that resulted in significant improvements in
productivity and quality. I worked closely with cross-functional
teams to identify and implement process improvements that
streamlined our operations, resulting in improved on-time
delivery.

Accomplishments :
Voted supervisor of the year by subordinate team (2018)
Sales Representative JUL 2016 - AUG 2017
JBW Soft
As a sales manager at JBW, I was responsible for both inbound
sales and outbound sales. I acted as a client advocate leading our
clients from initial outreach through the making of the final
purchase, as well as advising on any extra services depending on
the customer needs. For the second quarter of 2017, I set a new
sales conversion record by increasing the sales conversion from
12% to over 20%

EDUCATION

Kyiv National linguistic University
BA, EXPERT OF THE ENGLISH LANGUAGE AND LITERATURE
2014 - 2018