Альона

ALIONA SEREBRIANSKA
goal: to work remotely using my strengths such
as discipline, structure, the ability to plan and
complete tasks on time

WORK EXPERIENCE

Community Feedback Mechanism Officer
DANISH REFUGEE COUNCIL, Nov 2023 - present
supporting the MEAL team in developing and establishing a community
feedback mechanism (CFM) for humanitarian programming
SOFT SKILLS identifying gaps in the CFM system, analyzing and responding to
feedback trends, suggestions for improvements in coordination with
the line manager and updating the SOP accordingly
answering calls, emails and online requests, processing and
strong organizational and planning skills categorizing through the CFM database and referring to relevant
with attention to details departments
providing detailed feedback summaries for operational meetings
capable of optimising and systematizing
effective communication with regional program teams (more than 30)
workflows to implement changes and support with appropriate feedback
processing
ability to identify gaps and work on their conducting information sessions on awareness of the feedback
elimination mechanism separately for newcomers, for focal points, and for partners

friendly and positive-minded approach ICLA (LEGAL DEPARTMENT) TECHNICAL ASSISTANT
NORWEGIAN REFUGEE COUNCIL, Apr 2023 - Nov 2023
timely and accurate processing and entering data (KOBO, Services
Advisor Platform, allocation reporting)
collecting survey responses
[открыть контакты](см. выше в блоке «контактная информация») assistance in raising and tracking of relevant purchase requests
proactive position in optimising team daily processes

HANDICRAFT MASTER (SELF-EMPLOYED)
[открыть контакты](см. выше в блоке «контактная информация») 2015-2022
2 shops on Etsy selling my own handmade goods
Kyiv (orders processing, communication with customers, crafting, photography,
delivery, purchase of materials, shops management)

BANKING AND FINANCIAL AREAS
2002-2015
ProcreditBank, ING Bank Ukraine
Banking Operations and Customer Service officer

Renaissance Capital
Back Office Specialist for Securities purchase and sale

EDUCATION LANGUAGES

Kyiv Slavonic University English - B2
1996-2001 Ukrainian - Native
Specialist of Management Organisation