Світлана

Svitlana Haienko
Professional Experience
Chashka Espresso Bar
2013–2014, Kyiv — Administrator

Financial and operational control of the establishment.
Ensuring high service standards and a comfortable
atmosphere for guests.
Organizing procurement of goods and resources for
uninterrupted operations.
Staff recruitment, training, and support to ensure high-
quality guest service and conflict resolution.
Vegetarian Cafe 9bar
Contacts 2014–2015, Kyiv
Telegram / Phone: [открыть контакты](см. выше в блоке «контактная информация») Project Manager / Co-owner
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Independent project management: from concept
Education development to guest service organization.
Chernihiv State Institute of Organizing guest events (master classes,
Economics and Management lectures), creating a welcoming atmosphere.
2008 – 2011 Managing operational activities and SMM (social
Human ResourcesManagement media marketing).
Skills and Strengths Freelance. Event Organization and
Management
Over 5 years of experience in
hospitality and guest services.
2015–2025
Strong skills in staff recruitment,
Organizing and conducting events
onboarding, and team support.
Event planning and coordination for groups: retreats, workshops, and
expertise. individual programs.
High level of customer service and Tea Club Kyiv
conflict resolution. October 2024 – April 2025 — Operations &
Confident user of PC and office
Guest Relations Coordinator
software (Word, Excel, Google
Workspace). Welcoming and consulting guests on the Chinese tea
Experience working with collection and tea culture.
accounting systems (1C).
Managing daily operational processes to ensure a
Fluent spoken English.
smooth and pleasant guest experience.
Excellent communication and
interpersonal skills. Organizing and coordinating tea ceremonies and
private events.
Personal Interests Supporting financial documentation and reporting
I promote a healthy lifestyle, enjoy using 1C software.
traveling (visited 35 countries), practice Assisting in maintaining a comfortable, harmonious
yoga for over 12 years, passionate about
atmosphere in the venue.
content creation, in love with Chinese tea
ceremonies, good vibe, people and Art.