Анастасія

Anastasiia Bulatova
I`m a student, ready to work full-time, with verbal, written B2 English level and experience in sales.
Seeking career development in Project Management, Customer Succes Management, communication and b2b/b2c sales where I can utilize my skills and gain new experience.

Education
Alfred Nobel University
Major: Marketing – 2024

Work Experience

Project Manager/Customer Success Manager

Client Relations & Business Development
• Served as first point of contact for clients through initial calls and professional correspondence, establishing strong client relationships from the outset
• Led lead generation initiatives by optimizing the studio's UpWork freelancer profile and actively identifying potential business opportunities
• Crafted compelling proposals and developed comprehensive strategies for prospective clients
• Demonstrated initiative by reaching out to large corporations to introduce the studio's digital design services
• Delivered detailed project reviews to clients, ensuring satisfaction and managing expectations throughout the project lifecycle

Content Creation & Marketing
• Functioned as copywriter for the studio's LinkedIn profile and freelance account, creating engaging content that showcased the team's capabilities
• Designed and produced both static and animated promotional content using Adobe Photoshop, Jitter, Figma, and After Effects
• Maintained consistent brand voice and visual identity across all digital platforms

Team Leadership
• Served as team lead for junior designers, providing guidance, feedback, and mentorship
• Established efficient workflows for design course delivery, ensuring quality and consistency
• Coordinated cross-functional teams to meet project deadlines and deliver high-quality results

Sales Manager / Food Salesperson

Customer Relations & Sales
• Provided expert consultations on products and services, enhancing the customer shopping experience at Silpo in Dnipro
• Consistently achieved sales targets through effective customer engagement and product knowledge
• Cultivated long-term customer relationships, significantly building trust and loyalty

Specialized Experience
• Served briefly as a candy maker, demonstrating versatility and willingness to learn new skills
• Designed and conducted workshops for children, showcasing ability to communicate effectively with diverse audiences

Key Achievements
• Successfully balanced sales responsibilities with customer service excellence from June 2024 to December 2024
• Applied relationship-building techniques to exceed customer expectations and drive sales performance

Skills
Technical
• Adobe Suite (Photoshop, After Effects)
• Design Tools (Figma, Jitter)
• Social Media Management
• UpWork & LinkedIn Optimization
Business
• Lead Generation & Client Acquisition
• Proposal Writing & Strategy Development
• Project Management & Team Leadership
• Client Communication & Relationship Building
Creative
• Copywriting & Content Creation
• Animation & Visual Design
• Workshop Development & Facilitation
• Brand Voice Implementation
Sales
• Consultative Selling
• Customer Service Excellence
• Product Knowledge Communication
• Target Achievement
Languages
• English: B2+ level (Regular practice with fluent speakers, immersion in English content)
• Ukrainian: Native
• Russian: Native

Dnipro, Ukraine
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Telegram - @nast1jia0o0
LinkedIn