Nikita

NIKITA SHYNKEYCH
Service Manager
E [открыть контакты](см. выше в блоке «контактная информация»)‬  [открыть контакты](см. выше в блоке «контактная информация») q [открыть контакты](см. выше в блоке «контактная информация»)

EXPERIENCE SUMMARY
Technical Support Engineer L3 Technical Support Engineer L3
Sense Bank
11/2024 - 11/2025 Kyiv, Ukraine TRAINING / COURSES
• Analyzed logs in Kibana Google IT Support Professional Certificate (5-
• Analyzed XML, JSON and 50+ credit applications per day course specialization) 2023 July
• Multitasking
• Quick learning and staying updated with bank news Coursera, Google
• Resolved production issues Certified IT Support Specialist 2023 July
• Personalized customer approach
• Supporting development to prevent future issues Coursera, Google
• Developed and monitored metrics in Grafana (automation, alerts, statistics, graphs)
The Bits and Bytes of Computer Networking 2023
• Used tools: OKD, MW Microservices, Microsoft SQL, PostgreSQL, Toad
• Worked with Jira, Zendesk, Siebel, IS-Card, SmartVista July
• Involvement in the development, testing, and analysis before and after the pilot of Coursera, Google
"Easy Installment" service.
• Creation of metrics on Grafana, Zabbix for the process and their documentation. Technical Support Fundamentals 2023 July
• Documentation of known issues with the "Easy Installment" service. Coursera, Google
• Providing log requirements during the development of the Easy Installment service
for the subsequent creation of metrics and support of the service after its release. System Administration and IT Infrastructure
• Conducting a pilot together with the "Easy Installment" service business. Services 2023 July
• Creation of 16 tasks in Jira with the type “bug” and 4 with the type “Story” during the Coursera, Google
service operation period to improve the service, each of which may have up to 6
different unrelated issues identified per 3 mount. Active communication with the Operating Systems and You: Becoming a Power
bank's partners in Telegram/WhatsApp groups User 2023 July
Senior Electronic Communications Services Operator Coursera, Google
Sense Bank The Bits and Bytes of Computer Networking 2023
01/2024 - 10/2024 Chernihiv, Ukraine July
• Chat communication with clients about banking products Coursera, Google
• Card transaction details
• Debt calculation and explanation IT Security: Defense Against the Digital Dark Arts
• Multitasking 2023 July
• Adaptability to flexible and night shifts Coursera, Google
• Fast learning and responsiveness
• Systems: Zendesk, Siebel, IS-Card, SmartVista, B2
LANGUAGES
Sales Manager English
Binotel LLC Proficient
06/2023 - 11/2023 Chernihiv, Ukraine
• 450+ B2B calls daily Russian
• Communication in Russian, Ukrainian, and English Native
• Professional and formal tone Ukrainian
• Representing the company Native
• Explaining virtual telephony and its business benefits
• Problem-solving for existing clients
• Using scripts as tools, not templates SKILLS
• Tools: Binotel, Redmine
Gmail Kibana XML JSON Grafana
Call Center Operator
eCall Microservices Microsoft SQL Server
03/2023 - 05/2023 Chernihiv, Ukraine
• Knowledge of military laws and events PostgreSQL TOAD JIRA Zendesk
• Emotional support for clients
• 400+ calls per 8-hour shift Siebel Redmine Mac OS Linux Server
• Simplifying legal explanations and action steps
• Professional and clear communication
• Legal assistance and situational assessment Linux Unix Shell Scripting Bash

EDUCATION PowerShell Active Directory Python

Management, HR
Chernihiv Polytechnic National University
2022 - 2025 Chernihiv, Ukraine
• Management, Team Building, Technologies of Management, Metodologies in
Management, PM