Данило

DANYLO MATIUNIN
CUSTOMER SUPPORT REPRESENTATIVE

PERSONAL INFORMATION EDUCATION

[открыть контакты](см. выше в блоке «контактная информация») Lviv Polytechnic National University
[открыть контакты](см. выше в блоке «контактная информация») September 2022 - June 2026
23 Kolomyiska Street 79066 Lviv Bachelor’s Degree in Computer Science
8 June 2004 Department of Virtual Reality Systems

LANGUAGES WORK EXPERIENCE
English Technical Services Coordinator
Upper - Intermediate level OHZ security
December 2024 - present
Experience communicating with US police Remote Video Monitoring & AI Integration:
dispatchers, ensuring clear, professional, and Applied expertise in AI-powered security
accurate information exchange in high- systems, contributing to real-time
pressure situations. surveillance and incident response for U.S.
properties.
COURSES Real-time Incident Response: Managed live

Frontend React/Node.JS Internship monitoring and incident escalation, ensuring

HTML5/ CSS3/ JavaScript Fundamentals swift and accurate responses to security

JavaScript Fundamentals threats.

Database Fundamentals Collaboration with International Teams:

DevOps for Developers Worked closely with teams in the U.S. and

Practical React Ukraine to provide seamless security services
and ensure proactive risk management.
Advanced Security Solutions: Utilized
STRENGTHS
cutting-edge AI technology alongside human
Strong Work Ethic: Focused and productive oversight to optimize monitoring operations
during night shifts; consistent under and deliver cost-effective security services.
pressure. Problem-solving & Decision Making:
Team Collaboration: Worked effectively in Demonstrated strong problem-solving skills
large, international teams. in high-pressure situations, ensuring
Attention to Detail: Accurate real-time effective and immediate resolution of security
monitoring and incident response. incidents.
Adaptability: Quick to adjust in fast-paced, Night Shift Operations: Successfully worked
changing environments. night shifts, maintaining focus and efficiency
Accountability: Took initiative and in monitoring and responding to incidents
responsibility in critical tasks. during off-hours.