Oleh

OLEH URSUL WORK EXPERIENCE:
CUSTOMER SUPPORT
SPECIALIST | REMOTE
E-COMMERCE CUSTOMER SUPPORT SPECIALIST
ONLINE STORE (REMOTE)
SUPPORT
APRIL 2025 – PRESENT
RESPONDED TO 50+ DAILY CUSTOMER MESSAGES
(EMAIL, WHATSAPP, INSTAGRAM)
PROCESSED RETURNS, REFUNDS, PAYPAL DISPUTES
HANDLED ORDER TRACKING AND CLIENT QUESTIONS
ABOUT ME ON AMAZON AND EBAY
MAINTAINED SATISFACTION WHILE SOLVING ISSUES
FROM USA & EU CUSTOMERS
CUSTOMER SUPPORT SPECIALIST
WITH EXPERIENCE IN
INTERNATIONAL COMMUNICATION,
ORDER PROCESSING, REFUNDS,
AND DISPUTE RESOLUTION.
SKILLED IN HANDLING CUSTOMER
INQUIRIES VIA EMAIL, WHATSAPP,
INSTAGRAM, AMAZON, AND EBAY.
SEEKING A REMOTE POSITION TO
CONTRIBUTE TO CUSTOMER
SATISFACTION AND BUSINESS
GROWTH.

SKILLS: EDUCATION :
CUSTOMER SUPPORT (EMAIL,
CHAT, WHATSAPP, INSTAGRAM
DM)
MASTER’S IN ENTERPRISE MANAGEMENT
STATE UNIVERSITY OF TELECOMMUNICATIONS
AMAZON, EBAY, SHOPIFY 2018–2022
(BASIC KNOWLEDGE) GAINED STRONG ANALYTICAL THINKING, STRUCTURED
PAYPAL DISPUTES & REFUNDS COMMUNICATION, AND DIGITAL LITERACY SKILLS.
STUDIED BUSINESS COMMUNICATION, CLIENT
CRM: GORGIAS, FRESHDESK INTERACTION, AND TEAMWORK — ALL USEFUL FOR
(BASIC), GMAIL, GOOGLE
SUPPORT AND SERVICE ROLES.
DOCS
LEARNED HOW TO HANDLE INFORMATION, SOLVE
TEXTBLAZE, DEEPL, PRACTICAL CASES, AND MAKE DECISIONS UNDER
GRAMMARLY PRESSURE.
COMMUNICATION, PROBLEM
SOLVING, ENGLISH B1–B2

LANGUAGES:
UKRAINIAN – NATIVE
RUSSIAN – FLUENT
ENGLISH – B1–B2 (WORKING
PROFICIENCY)

📍 KYIV, UKRAINE (OPEN TO
REMOTE)
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💬HTTPS://T.ME/URSUL01