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Evgeniy

Support manager

Рассматривает должности:
Support manager, Фармер аккаунтов
Возраст:
40 лет
Город:
Киев

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YEVHEN HURIN
Experienced FinTech and Web3 specialist with a strong background in payment systems, cryptocurrency exchanges, and project administration. Skilled in client communication, P2P transactions, KYC/AML compliance, and automation with Python and AutoHotkey. Dedicated to optimizing processes and enhancing customer experiences across digital platforms.

Skills
• Deep knowledge of payment systems and banking operations
• Cryptocurrency trading and P2P transactions (Binance, OKX, KuCoin, HTX)
• AML/KYC compliance and transaction monitoring
• Customer support and conflict resolution
• Python programming and AutoHotkey scripting
• Telegram community creation and management
• CRM and CMS systems administration
• Multi-account management (Dolphin Anty, proxies)
• SEO, marketing analytics, and reputation management

Work Experience
Customer Relations Manager & Service Administrator
Currency and Cryptocurrency Exchange Service | Ukraine | 2006–2023
• Managed operational activities of online currency exchange services.
• Conducted traffic analysis and developed strategies for customer retention and acquisition.
• Handled CRM/CMS systems, monitored website performance, and coordinated advertising campaigns.
• Negotiated agreements with payment systems and crypto exchanges.
P2P Transactions Manager
Financial Company (Lithuanian License) | EU Market | 2023–2025
• Executed and supported P2P transactions on major crypto platforms (OKX, Binance, KuCoin, HTX).
• Communicated with clients via platform chats, providing consultations and resolving disputes.
• Conducted KYC procedures and monitored transactions for AML compliance.
• Cooperated with financial institutions, exchanges, and payment systems.
Web3 Specialist & Telegram Channel Administrator
Freelance / Own Projects | 2025
• Participated in Web3 testnets and retrodrop campaigns, interacting with blockchain ecosystems.
• Created and managed multiple Telegram channels and communities.
• Developed automation tools using Python and AutoHotkey.
• Managed multiple accounts through Dolphin Anty browser and proxy setups.

Interests
• Web3 innovations and blockchain technologies
• Travel, nature exploration, and hiking
• Scripting, automation, and optimization of digital workflows

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