Miracle

MIRACLE OWETA
SALES/CUSTOMER CARE/TECHNICAL SUPPORT
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | Telegram: https://t.me/Miracle_oweta

PROFILE
Proactive Sales and Customer Care professional with extensive experience scaling revenue through high-converting
strategies. Proven ability to, build partnerships, resolve complex customer issues, and shorten sales cycles, boasting a
65% conversion rate. Adept in CRM platforms (Salesforce, Zendesk, Service Titan), proficient communication skills,
strong negotiator and collaborative team player.

SKILLS
Prospecting | Email marketing | Relationship building | Sales Strategy | Pipeline management | Cold Calling | Negotiation |
Objection handling | Customer Care & Support | Communication | Problem Solving | Excellent Organizational & Time
Management | Decision Making | Team Collaboration | CRM Expertise.

EDUCATION & CERTIFICATION

▪ University of Calabar Bachelor's Degree in Economics

▪ EF Set English Certification (C2 Proficiency)

WORK EXPERIENCE
Green Way Moving & Storage (Logistics) Sales Manager 2019 – 2021
▪ Contacted potential clients, negotiated terms, addressed objections, and secured bookings.
▪ Dispatched moving crews to client location, utilized CRM tool to record client interactions.
▪ Managed inbound call and email inquiries regarding moving services.

Connect Tech (B2B IT/Software) Sales Representative 2022 – 2023
▪ Handled inbound & outbound calls, qualified leads, and guided clients through the onboarding process.
▪ Addressed user inquiries and successfully converted users into long-term clients.
▪ Conducted cold outreaches to potential businesses and clients through phone and email channels.

Montreal Appliance Repair (Electronics) Sales Manager / Dispatcher 2023 –2025
▪ Oversaw and qualified leads, conducted post-service follow-ups to ensure customer satisfaction.
▪ Created quotes through email and SMS communication, responded to email inquiries about services.
▪ Dispatched technicians effectively to client location.

Languages
▪ English (Fluent)