Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/13575433/

Опыт работы

Freelance and Learning

с 05.2022 по наст. время (3 года 3 месяца)
Self-employed, Дистанційно (IT)

• Focused on personal development and gaining new skills.
• Completed courses in Product Management Pro, Robot Dreams.
• Visited Product Management intensives, Ray Astafichev, Asta Academy.
• Completed A/B Testing Workshop, Oksana Nosenko, Projector Institute.
• Used this time to reassess my goals and prepare for new professional
challenges.

Product manager

с 05.2019 по 04.2022 (2 года 11 месяцев)
Webxloo, Дистанційно (IT)

• Product, new features presentation on the Exhibitions in USA with goal to attract new customers and get to know the main competitors. 3 contracts were signed and 5 new features were developed after competitive analysis. As a result 30% ARR Growth Rate was reached.
• Increased 1st month retention by 35% via improving user onboarding by experimenting with suggested tutorial video.
• Collaborating with stakeholders, CEO of the company to develop, execute, and refine the product management strategy.
• Gathering of product requirements from stakeholders, to hold the brainstorm with the team, writing the new task for the development and transferring it to the product backlog.
• Generated new ideas by OST for the product roadmap that grow market share, improve customer experience.
• Prioritizing hypotheses using RICE framework.
• Researched, analyzed current market trends related to the product and ensure product market fit.
• Continuously product discovery, finding the user pain points in the user journey.
• Cross team communication to ensure the product needs, expectations are clear and understandable.
• Successfully onboarded and mentored 4 newcomers.

Product Specialist

с 06.2017 по 05.2019 (1 год 11 месяцев)
Webxloo, Дистанційно (IT)

• Tested the desktop, web and mobile apps (iOS and Android).
• Reported the found bugs in bug tracking system.
• Served as an expert about the product for the organization, train salespeople and customer service representatives to assist in optimizing sales and customer satisfaction.
• Investigated customers' problems referred by technical support.
• Reviewed a product design, suggested enhancements to ensure the marketability of the product.

Customer Support Specialist

с 12.2015 по 06.2017 (1 год 6 месяцев)
Ciklum, Дніпро (IT)

• Implemented changes to the support process that showed better results of closed tickets.
• Resolved 3000+ tickets of different levels.
• Improved the interaction with support and product teams.
• Using SQL in DB.

Образование

Dnipropetrovsk National University named by Oles Gonchar

Mechanics and Mathematics Faculty, Дніпро
Высшее, с 2006 по 2011 (5 лет)

Дополнительное образование и сертификаты

SkillsUp, Diving into Software Testing

2016

QC/QA Engineer + Practice Courses

2017

Знания и навыки

• Jira
• FigJam
• Miro
• Postman
• Tableau
• Agile
• Управління командою
• Product management
• Presentation of products
• CustDev
• Customer orientation

Знание языков

• Украинский — свободно
• Английский — продвинутый