Микита

MYKYTA BARANOV
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SUMMARY Dedicated Customer Support Representative with nearly one year of experience
delivering exceptional service and resolving complex issues. Quick learner with strong
adaptability to dynamic work environments and seamless team integration. Excellent
communication skills, paired with a proactive problem-solving approach to ensure
customer satisfaction and operational efficiency.

WORK Customer Support Representative (L2), Helpware Sep 2024 — Present
EXPERIENCE Provided technical and usability support to users, ensuring seamless
interaction with products and services.
Assisted with complex inquiries, including legal and rights-related issues,
delivering accurate and compliant solutions.
Consistently met and exceeded key performance indicators (KPIs),
maintaining high service quality and efficiency.

Software Development Intern, University Research Lab June — July 2024
Independently designed and developed an integrated system for assessing
pharmacy workload using video surveillance and image analysis, enhancing
operational efficiency.
Conducted end-to-end implementation, including system architecture,
coding, and testing, ensuring functionality and reliability.
Employed YOLOv5, Node.js, and AWS to develop a browser-based landing
page and ensure scalable, cloud-based deployment of the system.

KEY SKILLS Advanced English proficiency (C1+). Proficient in using CRM systems.
Strong communication skills. Experienced with Jira for task
Problem-solving and critical thinking. tracking and workflow optimisation.
Team collaboration and independent Skilled in Confluence for knowledge
work. management.
Skilled in using Help Desk platforms. Understanding of payment systems
principles.

EDUCATION Bachelor of Computer Science — in progress Sep 2021 — Present
Donetsk National Technical University
Focused coursework in programming, software development, and computer
vision.
Developed practical skills through hands-on projects.