Irina

IRYNA SINTIM

customer support representative

CONTACT

PROFILE

(302)650-3392
[открыть контакты](см. выше в блоке «контактная информация»)
New Castle, DE

I am looking for position in customer service that will allow me to use the skills I have acquired in the past to help an organization to grow. Provide delivering exceptional experiences to support client needs, problem solving and ensure customer satisfaction.

SKILLS

EXPERIENCE

• Problem solving
• Communication
• Critical thinking
• Flexibility
• Organization
• Bilingual speaking ( English, Russian, Ukrainian)

Office manager at (Wilmington Driving School)
September 2022- current
• Communication with different government agencies
• Scheduling students appointments
• Routing instructors to different zip codes
• Content creation and website management
• Directing customer to the right location
• Managing customer requirements on payments
• Advising the right government documents required to the Division of motor vehicle
Office manager at (USA cars on demand)
August 2022-September 2023
• Content creator
• Working with financial companies to approve on customer financing vehicles
• Buying from insurance companies
• Scheduling for services
shift manager at( aerohandling)
June 2019- February 2022
• Control of employees in providing high quality and fast passenger service
• Training employees on various registration system
• Resolving conflict issues between the passenger and the airline
• Performing the duties of an airline representative (Ukraine Internation Airline, Czech Airlines)
• Making operation decision for excellent company service and receiving positive feedback about our work.
Customer agent at ( Aerohandling)
June 2015- June 2019
Chek-in passenger for their flights in different registration system, control and verification of passport and visa documents.

EDUCATION

Nation Aviation University
September 2005-June 2010
Degree in telecommunication system and network