Володимир

[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)

Extremely motivated for career change goal. Looking for opportunity to work in IT sphere.

Specialist’s degree, Automatic machinery and automation in transport industry (railway transport)
Dnipro National University of Railway Transport, Dnipro, Ukraine
2010 - 2015

• Upper-intermediate English
• Advance computer skills
• Client-oriented approach
• Fast typing speed
• Mastery of customer support tools and systems
• Attention to details and accuracy in handling customer data
• Experience in communicating with native speakers
• A confident Steam user

Soft skills

• Adaptability
• Teamwork
• Multitasking
• Stress resistance
• Desire to work on oneself
• Ability to work both independently and in a team
• Excellent communication skills

ZONE3000
Customer Support Specialist SSL department
February 2023 - April 2025
• Consult and support users of the company’s products in solving various issues related to SSL department
• Assistance on choosing SSL certificate types, activation, validation and installation them on a different web servers.
• Communication were provided through chats and tickets/ emails
• Resolving customer issues with the product by identifying problems and providing effective solutions.

Ukrainian Railways
Electromechanic CTC (Centalized Traffic Control)
July 2015 – July 2021

• Maintenance of outdoor devices CTC.
• Repair and replacement of devices.
• Maintenance in order and according to the description of technical documentation.
• Fix of causes of failures, damages of signaling devices.
• Reading and understanding CTC’s schemes