Юрий

Technical Writer
YURI MAKARUK

Tel. [открыть контакты](см. выше в блоке «контактная информация») E-mail: [открыть контакты](см. выше в блоке «контактная информация») Address: Irpin, Ukraine

SUMMARY
Experience: Six years as a technical writer on diverse projects across multiple domains,
including healthcare, intellectual property, energy management, e-commerce, fintech and data
automation. Over ten years of experience as a technical translator, including three years at the
Chernobyl Nuclear Power Plant (NPP).
Tools: Snagit, Lucidchart/Drawio, Atlassian Confluence and Jira, Google Docs, Microsoft
Office, GitHub/Git + SVN, Microsoft Manual of Style, Adobe Technical Communication Suite,
Help&Manual, and SDL Trados.
Technical Skills: Basic understanding of programming languages (JavaScript, C, Java,
Dart/Flutter, REST API, SQL + HTML, CSS, XML), understanding of SDLC and DDLC,
information structure, design standards.
Soft Skills: Work independently, good communication and interpersonal skills, good writing and
editing skills, eye for details, responsible, goal-oriented, creative.
Languages: Ukrainian/Russian (native); English (fluent); Polish, German (elementary).
Methodologies: Agile, Scrum, Pair content creation, Waterfall.

WORK EXPERIENCE

Veuu Inc. (US-based Healthcare Project)
The project focuses on processing healthcare data by receiving claims, assigning procedure and
diagnosis codes to doctor’s notes using ML, predicting claim denials, calculating and sending
payments to providers, integrating with NetSuite and Bloomberg for accounting and financial
risk decisions.

Technical Writer/Business Analyst ​ ​
August 2023 – present
●​ Created and maintained internal developers documentation for Engineers, Sales,
Management, QA, BA, PM.
●​ Collaborated with stakeholders to create and maintain FRD/NFRD and BRD.
 ●​ Created and maintained BPMN, sequence, and flowchart diagrams in Lucidchart or
draw.io.
●​ Collaborated with marketing and sales teams to create customer-facing user guide
documentation.
●​ Collaborated with stakeholders (Software Engineers, QA, PM, BA) to keep the
documentation relevant and up-to date.

Tools: Jira, Confluence, Lucidchart, Google Docs, Snagit, Slack, Github, Notion, VS Code.
Tech stack: AWS, Machine Learning, Python, Kubernetes, MongoDB, PostgreSQL.

Patexia Company (Intellectual Property)
Technical Writer (Short-term Contract)
April 2023 - August 2023
The Patexia platform specializes in intellectual property law. The platform was created to help
users find legal professionals in the area of intellectual property.
Tasks:
●​ Created a user guide for the platform users.
●​ Collaborated with stakeholders (Software Engineers, QA, PM, BA) to obtain needed
information.
Tools: Confluence, Google Docs, Snagit, Slack, Github

Enersponse Company (Energy Management)
Technical Writer (Short-term Contract)
April 2023 - August 2023
The project includes the development of an energy management system that helps businesses
control electricity consumption and carbon emissions to reduce energy usage during peak hours.
Tasks:
●​ Created a user guide for the system users.
●​ Collaborated with stakeholders (Software Engineers, QA, PM, BA) to obtain needed
information.
Tools: Confluence, Figma, Google Docs, Snagit, Slack, Github

Visiquate Inc. (US-based Healthcare Project)
The project includes the development of an analytics platform to simplify complex big data through
visualization and meaningful insights, prediction pathways, and actionable workflows.
Technical Writer ​ ​
October 2021 – April 2023
Tasks:
 ●​ Created and maintained internal documentation for developers, QA, BA, PM.
●​ Created and maintained external user guides for the product customers.
●​ Collaborated with stakeholders (Software Engineers, QA, PM, BA) to obtain needed
information.
●​ Created and updated release notes, and video demo scripts.
Tools: Jira, Confluence, Google Docs, Microsoft Word, Snagit, Slack, Git, Github, VS Code,
Craft CMS.

Lindenvalley GmbH, Mobile/Web Development (E-commerce Projects)
Technical Writer ​
April 2021 – September 2021
Tasks:
●​ Authored the user guide for admin panel of the car dealership website and mobile app,
which incorporated AI for automatic images processing.
●​ Authored the user guide for admin panel of the furniture web store.
●​ Translated internal documentation (Eng/Rus/Ukr).
●​ Collaborated with stakeholders (Software Engineers, QA, PM) to obtain needed
information.
●​ Edited and updated existing documentation to keep it up-to-date.
Tools: Notion, Snagit, COLLABSTAR tracking system (equivalent to Jira), Google Docs,
Microsoft Office.

SoftServe, Projects Company
Technical Communicator
December 2020 – April 2021
Tasks:
●​ Authored user manuals (User Guides, Installation/Upgrade Guides, API documentation)
for the admin panel of the online credit website.
●​ Translated internal documentation (Eng/Rus/Ukr).
●​ Collaborated with stakeholders (Software Engineers, QA).
●​ Edited and updated existing documentation to keep it up-to-date.
Tools: GIT, Gitlab, Snagit, Jira, Confluence, Microsoft Office, RoboHelp, PowerPoint, Microsoft
Manual of Style.

«Artsyl Technologies, Inc.» (Data Automation)
Technical Writer ​
May 2018 – December 2020
Tasks:
 ●​ Created and supported documentation on a client-server system designed to extract,
process and upload data from invoices and other documents to servers/ERP. The system
incorporates AI and Machine Learning.
●​ Authored User Guides, Installation/Upgrade Guides, Software Requirements
Specifications, API documentation, FAQs for PDF and online output mostly from
scratch.
●​ Authored Release Notes, Training Manuals, and New Features documentation.
●​ Translated internal documentation (Eng/Rus/Ukr).
●​ Closely collaborated with stakeholders and all the departments (Software Engineers, QA,
Support, PS) to generate instructional and user guides.
●​ Coordinated the software localization process.
●​ Edited and updated existing documentation to keep it up-to-date.
●​ Worked in InDesign to keep the documentation engaging and visually-appealing.
Tools: Adobe InDesign, Help&Manual, Snagit, Jira, Microsoft Office, SDL Trados (translation
and localization), Google Docs.

EDUCATION
UNIVERSITY COURSES

National Aviation University, Kyiv, Professional Technical Writing courses
Ukraine ​ December 2018 – March 2019
Faculty of Linguistics, Technical International TEFL and TESOL Training (ITTT)
Translation TEFL Training
September 2005 – April 2011 August 2017 – February 2018
ACS Distant Education, United Kingdom
Writing and Journalism Courses
August 2013 – August 2014

TOOLS
Adobe InDesign, Help&Manual, Snagit, Jira, Git(SVN), Microsoft Office, SDL Trados,
RoboHelp, Adobe Premiere (basic), Photoshop, Illustrator, Autodesk Maya 3D and 3D Max
(basics), Adobe Dreamweaver, VS Code.

WRITING SAMPLES
●​ https://github.com/YuriMakaruk/writing-samples.git
●​ https://yurimakaruk.github.io/
Hobby Projects
●​ https://volleyballphiladelphia.netlify.app/
●​ https://github.com/YuriMakaruk/Air-Raid-Chrome-Extension.git
●​ https://github.com/YuriMakaruk/BitcoinCheck-Chrome-Extension.git