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Kostia P

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Work Experience

⚪ WinWinTravel is a travel platform offering personalized hotel bookings with 15,000+
search parameters for diverse travelers.

Project Manager | Apr 2024 – May 2025

●​ Implemented Scrum framework, including 2-week sprints, daily standups, &
retrospectives, increasing feature delivery by 25%, speeding up issue resolution by
30% and improving task prioritization.
●​ Overhauled onboarding documentation for backend developers, cutting
adaptation time from 8 to 5 days and easing workload for lead developers.
●​ Facilitated weekly syncs with Product Owner and Product Manager, reporting
sprint progress and risks to speed up decision-making.
●​ Resolved team conflicts, such as prioritizing MVP tasks over perfectionism,
boosting development speed by 15% and preventing lead burnout.
●​ Developed initial Customer Journey Map, clarifying user pain points, improving
feature prioritization.
●​ Enhanced team coordination automating routine tasks, implementing custom
dashboards & templates for tickets.

⚪ MAKEUP is a top online beauty retailer in 36 countries, offering 164,000+ products from
3,000+ brands.

Customer Support Team Lead | Aug 2023 – Jan 2024

●​ Enhanced employee KPIs (order / email processing) by 10-15% through optimized
workload and CRM templates.
●​ Implemented automated refund triggers based on carrier statuses, reducing
incoming calls by 7% and emails by 12%.
●​ Led a team of 18, hired 4 new members, to expand for 4 new markets.
●​ Resolved conflicts, mentored team members, conducted 1:1s, team-buildings and
cross-team collaboration with logistics, IT, warehouse, and finance teams.
 ●​ Shortened onboarding from 7 to 5 days with updated onboarding materials.

Customer Support Agent | Feb 2023 – Aug 2023

●​ Provided customer and technical support across 8 countries, adapting to diverse
communication needs.
●​ Initiated and implemented a chat categorization system, enhancing task
prioritization and workflow efficiency.

⚪ Landstar is a third-party logistics provider, leveraging 11,000+ independent operators
for shipping solutions across the U.S., Canada, and Mexico.

Sales & Logistics Coordinator | December 2021 – January 2023

●​ Conducted warm calls & emails, building long-term relationships (managed 150+
loads for a key client) through consistent service and strong communication.
●​ Managed 300+ freights, coordinating end-to-end logistics and documentation.

Education
Ukrainian State University of Railway Transport: Bachelor’s in Philology, Translation
(2019-2023), Master’s in Philology, Translation (2023-2024).

Relevant Skills

●​ Fluent in English.
●​ Team coordination, task prioritization, improving performance.
●​ Agile / Scrum / Kanban, SDLC, BPMN, planning, scheduling and reporting.
●​ Confluence, Jira, Figma, Slack, ERP, CRM, Google Workspace, MS Office, AI Tools.

⚡️ Energy Autonomy
With two EcoFlow River 2 units and fiber optic internet, I ensure up to 18 hours of work
during blackouts, with quick recharging in just an hour.