Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/13704658/

Опыт работы

Customer support representative

с 08.2024 по 05.2025 (10 месяцев)
Scalivo GmbH, Одеса (Телекомунікації, зв'язок)

* Handled incoming customer inquiries via chat and email, providing timely and helpful support in a fast-paced remote environment.
* Resolved complaints from frustrated or angry customers with patience and professionalism, helping to maintain customer satisfaction and trust.
* Used Salesforce CRM to manage support tickets, track communication history, and escalate issues when necessary.
* Collaborated with team members and followed internal procedures to ensure consistent and high-quality service.
* Developed problem-solving and multitasking skills while gaining valuable experience in remote customer support.
* Maintained a friendly, calm, and humorous approach even during high-pressure situations.

Sushist

с 04.2020 по 05.2023 (3 года 2 месяца)
Ninja Sushi, Одеса (Готельно-ресторанний бізнес)

Prepared a full range of sushi items, including classic and signature rolls, sashimi, nigiri, and hot appetizers, while following Ninja Sushi's quality and presentation standards.

Ensured daily freshness and proper handling of fish and other ingredients, prioritizing food safety and flavor.

Worked efficiently during peak hours to prepare orders quickly without compromising quality.

Maintained a clean, organized, and sanitized workstation in line with health department regulations.

Supported team operations by helping with kitchen prep, dish setup, and managing stock levels.

Communicated with servers and customers to customize orders and accommodate special dietary requests.

Helped create a positive kitchen atmosphere by staying calm, focused, and professional under pressure.

Sushi man

с 05.2019 по 05.2020 (1 год)
NAVI, Одеса (Харчова промисловість)

Prepared a wide variety of sushi dishes, including nigiri, maki, sashimi, and specialty rolls, following traditional Japanese techniques and modern trends.

Ensured high standards of food hygiene, freshness, and presentation at all times.

Managed inventory of fresh seafood and ingredients, reducing waste and ensuring optimal stock levels.

Maintained a clean and organized workstation in compliance with food safety regulations.

Interacted with customers at the sushi bar, taking special requests and delivering an engaging dining experience.

Assisted in training junior kitchen staff and promoting teamwork during busy service hours.

Adapted quickly to high-pressure environments during peak times while maintaining speed and accuracy.

Образование

СОШ №3

Білгород-Дністровський
Среднее, с 2006 по 2015 (9 лет)

Знания и навыки

• Неконфліктність
• Адміністрування Salesforce
• Salesforce CRM Analytics
• Slack
• Customer orientation

Знание языков

• Украинский — свободно
• Английский — средний