Windana

WINDANA DEKPAHOMA
Customer Support, Sales & Logistics Specialist
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📍 Vinnytsya, Ukraine

PROFESSIONAL SUMMARY

Multilingual and results-driven professional with 3+ years of experience in customer support,
sales, negotiation, and logistics coordination. Strong communicator via phone and email, with a
proven ability to manage teams, exceed sales targets, and ensure customer satisfaction across
international markets.

EXPERIENCE

Customer Service Manager
Co-Unity Data – Vinnytsya & Remote
Aug 2021 – Apr 2025

• Handled customer support via phone and email in French, English, and Ukrainian.
• Negotiated contracts with African dermatologists for an international AI project.
• Supervised remote teams and conducted staff training.
• Supported client onboarding and logistics for global digital services.

Sales & Customer Support Manager
ARTVK – Vinnytsya, Ukraine
Apr 2018 – Jul 2021

• Exceeded monthly sales targets through client acquisition and follow-up.
• Built long-term relationships with clients via personalized support.
• Managed product listings and updated company website offers.
• Oversaw logistics coordination and resolved customer issues quickly.

EDUCATION

Doctor of Medicine
Vinnytsya National Medical University
Jan 2015 – Jun 2021
General Medicine
LANGUAGES

• French – Excellent
• Ukrainian – Excellent
• English – Excellent
• Russian – Basic

SKILLS

• Customer Service: 3+ years of experience handling client inquiries and support
• Sales & Negotiation: Proven success in B2B and B2C sales and contract handling
• Logistics Coordination: Experience with delivery tracking and onboarding processes
• Communication: Skilled in professional phone and email interactions
• Tech-Savvy: Proficient in MS Office, Google Workspace, and CRMs
• Team Management: Trained and led teams to meet service and sales goals