Prudence

ABOUT MYSELF
I am a highly motivated individual who is always eager to learn and move
forward to achieve good results.
After years of studying businesses and technology in different parts of the world,
world economics & international relations , and working as a customer support
agent for some time, i have become more keen to be part of the greater minds
that will push the world forward into the next level in the world of business and
technology.

PRUDENCE EKAYAWH LANGUAGE SKILLS
E MOTHER TONGUE(S): English
Other language(s):
Date of birth: 10 Apr 1997
French
Nationality: Zimbabwean
Listening A1 Spoken production A2
Sex: Female
Reading A1 Spoken interaction A2
Writing A2

CONTACT Ukrainian
 Novooskolska 2P, Irpin Listening A2 Spoken production A1
Kyiv'ska Oblast, Ukraine
Reading A2 Spoken interaction A1
(Home)
Writing A1
 [открыть контакты](см. выше в блоке «контактная информация»)
m Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient
user
 [открыть контакты](см. выше в блоке «контактная информация»)
EDUCATION AND TRAINING
 [открыть контакты](см. выше в блоке «контактная информация») (Whatsapp)
1 SEP 2015 – 30 JUN 2019 Ternopil, Ukraine
Bachelor Degree WEST UKRAINIAN NATIONAL UNIVERSITY
Address LVIVSKA 11, 46000, Ternopil, Ukraine Website https://www.wunu.edu.ua/

4 SEP 2019 – 30 JUN 2020 Ternopil, Ukraine
Master's Degree WEST UKRAINIAN NATIONAL UNIVERSITY
Address LVIVSKA 11, 46000, Ternopil, Ukraine Website https://www.wunu.edu.ua/

SKILLS
Zoom Google Drive MailGun Microsoft Office Social Media intercom Sla
ck (Virtual Chat Rooms Events) Zendesk Software BambooHR ZoomShift Sc
hoox HubStaff Knowledge of ERP and CRM systems (Odoo) Knowledge of
tools and apps like Mailchimp, Slack, Intercom, Bitly, Asana ... Omnisend Asce
nt JIRA Virtualization (VMWare VirtualBox) - Basic Ubuntu / AWS Linux /
Centos; kubernets operating systems Platform : AWS Cloud DevOps

WORK EXPERIENCE
Apex Study Consultancy Delta State, Nigeria

Customer Support Engineer
7 Apr 2021 – 31 Dec 2021
-Communicating with clients to figure out their needs, issues and providing
solutions
-Working with automations, campaigns, forms and troubleshooting them to
ensure our clients' requests are handled.
-Communicating internally with fellow agents and working as a team to
ensure that we produce the best result to keep the company afloat .
-Working in accordance to given KPI's
-Making sure that all student applicants are made properly and any problems faced are treated

Britanicca International school Vita Poshtova, Ukraine

English teacher
6 Feb 2019 – 7 Oct 2019
-Developing and implementing lesson plans that align with the school’s curriculum
m
-Meeting the needs of individual students from the third to nineth grade
-Conducting English speaking lessons and activities
-Providing constructive feedback to students to help them improve their language skills
-Assessing student progress through regular quizzes, tests, and assignments

English University Irpin Kyiv, Ukraine

English Teacher
4 Mar 2020 – 10 Jun 2021
• Conducting English lessons for adults.

KornFerry Kyiv , Ukraine

Customer Support Agent
8 Apr 2021 – 10 Apr 2022
-Handling questions
-Providing L1 technical support
-Team playing
-Escalating issues
-Billing processing
-Troubleshooting technical issues
-Handling some key accounts
-Ensuring customer satisfaction
-Giving out required information about the company’s service and products

NAKIVO Nevada, United States

Customer Support Engineer
2 Jan 2024 – Current
-Investigating logs to find root causes of customers technical issues
- Escalating tickets to respective departments
-Providing information and helping with customer requests
-Communicating with customers via chat,calls and emails
-solving simple technical tasks
-Reaching stated KPIs quarterly

Omnisend Vilnius, Lithuania

Customer Support Agent
10 Apr 2021 – 10 Apr 2022

-Handling billing issues
-Promoting customer success
-Managing CRM platforms
-Solving and troubleshooting technical issues
-Communicating with clients
-Providing all necessary information from helpcentre, knowledge base , userguides and other product
documentation to all clients

SupportYourApp Delaware, United States

Customer Support Representative
3 Feb 2022 – 17 Dec 2023
-Provide exceptional customer support via calls, chats, and emails
-Build positive and long-lasting relationships with customers
 -Meet team KPIs
-Always be up-to-date with cutting-edge technology
-Securely work with customers' sensitive information
-Apply the latest and greatest customer happiness practices
-Maintain working knowledge of our client's products and services
-Communicate with developers and other departments of various IT companies

HOBBIES AND INTERESTS
Business-Tech Enthusiast
In my free time , i enjoy increasing my knowledge in the world of business and technology as someone who is
very much involved in business, i am constantly looking for ways to improve my business with the use of modern
technology such.
Also, as someone who is tech-savvy with great experience in email marketing and in the business world , i am
always on the lookout for new technology and ways to make myself relevant in this market.

Community service
As someone from Africa where here is so much to do to help others in need, i am very much involved and highly
active in small local community groups that provide shelter, food and basic needs for children in need in my
home country Zimbabwe, Nigeria , Ukraine and I hope to be involved in bigger international organizations in the
near future.

Tech enthusiast
I love learning and keeping up to date with the worlds latest tech explorations such as A.I and robotics.
I am excited to explore technology in the business world.

ORGANISATIONAL SKILLS
Skills and Competencies
-Problem solving
-Time management
-Critical thinking
-Communication and active listening
-Team leader and Team player
-Efficient and effective
-Adaptability
-Decision making
-Personnel management
-Excellent communication skills
-Monitoring and reporting
-Flexibility
-Empathy
-Multitasking