Юлія

YULIIA CHUBUR
Phone: [открыть контакты](см. выше в блоке «контактная информация») | Email: [открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SUMMARY

Results-driven IT and Administrative Support Specialist with experience in
system administration, SAP and ERP operations, and cross-functional
coordination. Skilled in troubleshooting, data management, and workflow
optimization. Expert at working in remote environments and supporting e-
commerce and internal systems. Fluent in English, Ukrainian, and Russian.

PROFESSIONAL EXPERIENCE

Brighterly | Billing Support Agent | September 2025 – Present

 Manage and resolve complex billing inquiries and subscription cycles as a
core member of the support team.
 Utilize Kanban methodology to organize workflows, ensuring efficient
ticket movement and transparency.
 Facilitate real-time team collaboration and rapid incident response using
Slack and Discord.
 Navigate and maintain customer records within the Respond platform
and integrated billing systems.
 Identify and document billing system bugs to improve the overall user
payment experience.

Harrods | Finance Payments Reconciliation Assistant | March 2025 –
September

 Investigate failed POS transactions between Tilling and SAP CAR/ECC
systems.
 Respond to chargeback requests from payment partners to prevent
company losses.
 Reconcile balance sheet accounts related to chargebacks and deposits.
 Process monthly partner invoices while investigating and resolving
payment discrepancies.

River Island | Admin & PA Support | August 2024 – March 2025

 Supported executives with administrative tasks, calendar management,
and documentation.
 Maintained internal systems and e-commerce tools, ensuring data
accuracy.
  Provided remote support and training to staff for system stability and
issue resolution.

VIGO Industries Company | IT Support Manager (Remote) | July 2023 –
August 2024

 Oversaw IT support operations and ERP systems, resolving 30+ technical
tickets weekly.
 Maintained SAP databases and implemented secure data backups,
reducing errors and downtime by 40%.
 Improved internal IT workflows to support smooth e-commerce and
online transactions.

Cappagh Contractors Company | Office Administrator | October 2022 –
May 2023

 Utilized WFM, Openreach, Linesearch, and Salesforce platforms to
manage planning tasks.
 Created technical documentation and user manuals to improve process
clarity.
 Applied Scrum methodology to task management, enhancing team
productivity.

CORE SKILLS

 Systems & Tools: Kanban, Slack, Respond, Discord, SAP, ERP Systems,
Salesforce, Microsoft Office Suite (Advanced), Google Workspace.
 Technical Support: Technical Troubleshooting, System Administration,
Data Backups, Database Maintenance.
 Operations: Workflow Optimization, Payment Reconciliation,
Chargeback Management, Process Improvement.
 Languages: English, Ukrainian, and Russian (Fluent).

EDUCATION & CERTIFICATIONS

 Bachelor and Master's Degree: Geodesy and Land Management | 2018–
2024
 Google Professional Certificate: System Administration and IT
Infrastructure Services | 2024