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Yaroslav
E-commerce operations manager
Контактная информация
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Age: 20
📞 [
English language: B2/C1
Skills
❖ Market and competitor analysis (E-commerce, Forex)
❖ Marketing strategy development and brand promotion
❖ Customer support and client relationship management
❖ Talent acquisition and team coordination for promotional content
❖ Project management and operational workflow optimization
❖ Data analysis and performance tracking
❖ Copywriting, content research, and editing
❖ Problem-solving and process improvement
❖ Adaptability to fast-paced and changing environments
❖ Digital tools proficiency (CRM systems, e-commerce platforms, trading
platforms, content management tools)
Education
Lesya Ukrainka Volyn National University – Business and Trade Organization
(Bachelor degree, right now on 3rd year)
GPA: 4.6 | Study scholarship recipient
Experience
E-commerce Operations Manager – Honex Company (honexcompany.com)
● Analyzed competitors and market trends to identify opportunities for
growth.
● Developed and implemented an effective marketing strategy to increase sales
and brand awareness.
● Handled customer support while also managing talent acquisition, including
hiring actors for promotional video content.
● Coordinated cross-functional projects to streamline operations and improve
team efficiency.
Self-employed Forex Trader
● Conducted market analysis and executed trades based on market trends.
● Maintained detailed records of transactions and performance metrics.
Customer Service Manager – Local Outsourcing Agency
● Interacted with customers to resolve escalated queries and complaints.
● Built strong initial relationships with new clients.
● Analyzed customer feedback to identify and implement areas of
improvement.
Copywriter/Research Writer – 4Writers.net
● Researched, outlined, and organized written content for publication.
● Edited and formatted articles to meet client and publication requirements.
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