Каріна

Karina Kostetska
Kyiv, Ukraine [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)

SKILLS
Professional: Documentation & Reporting, Schedule management, Logistics coordination,
Facilitation, Project assistance, Budget planning, Team leadership, Intercultural dialogue,
Customer support, Proficient in modern office tools.
Personal: Communicative, Highly organized, Creative, Responsible, Enthusiastic, Open to
work in groups, Good at conflict resolution, Proactive.

EDUCATION: WORK / PROJECT EXPERIENCE
Bachelor of Customer support representative in EverHelp
Psychology Contract term work. Managed quick and efficient responses to
Higher Education customer issues, ensuring high satisfaction levels. Utilized
Institution “Open CRMs, Slack, and Notion to streamline internal communications
International and data management. Demonstrated strong decision-making
UNIVERSITY of Human skills in a fast-paced environment.
Development UKRAINE” 2025-2026
2018-2022
Project assistant in “Math camp” by NRC
Managed the office environment, including the organization of
Master’s degree of
supplies and working space. Coordinated schedules and
Social Work facilitated daily activities for participants. Prepared and managed
Higher Education complex documentation and reports for international donors.
Institution “Open 2024
International
UNIVERSITY of Human Project Assistant in Social Cohesion Center “Бути
Development UKRAINE” поруч” (Be Nearby) in NGO “Poruch”
2022-2024
Organized and maintained the center's physical space to ensure
a productive environment for staff and visitors. Contributed to the
Master’s degree of implementation of support programs for Internally Displaced
Social Work Persons (IDPs). Collected and processed participant feedback to
Vilnius University Šiauliai facilitate accurate reporting for international donors.
Academy 2024
2022-2024
Team Leader in “Erasmus+” in Lithuania
Project “EngagedYOUTH” as a team leader from NGO “Poruch”.
CERTIFICATIONS: Practiced advanced facilitation and administration skills while
leading a diverse team. Promoted civic-mindedness and youth
Training “Women, involvement through structured activities.
peace, safety” 2025
Online course by DCAF
2023 Participant from NGO “Poruch” in “Erasmus+” in
Norway
“School of Project “Valhalla” improved my understanding of peace and
organisational learned more about problem and conflict solving strategies.
2025
development”
As a part of the project
“Strengthening
organisations for lasting
impact”
2024 Participant from NGO “Poruch” in “Erasmus+” in
Poland
“Train the trainers Project “The world is within your reach” improved my
Visegrad4 first understanding of intercultural dialogue.
responders’ 2024
course”
by Visegrad Fund and Participant from NGO “Poruch” in “Erasmus+” in
ICCSS in Warsaw Greece
2024 Project “Troy” where improved conflict solving and team work
skills. Gained budget planning skills as the amount for tickets
was limited.
2023

Internship at the inclusive center.
Here practiced methods of therapy of cognitive diseases and
took part in trainings.
2019-2021

Volunteer at the festival of ethnic culture “З країни
в Україну”
Involved people in activities, worked in a diverse team where
developed conflict resolution and team management skills.
2019

Language camps
Improved my language skills in communication with native
speakers.
2017,2018

LANGUAGES

Ukrainian English
Native speaker B2+ level