Ярослав

YAROSLAV MASLIIEV
Account Manager
Düsseldorf, Germany

@MasloMe (TG) [открыть контакты](см. выше в блоке «контактная информация»)

PROFILE

I have worked in IT, Gaming, and FinTech, building partnerships that help companies grow. My experience includes
working with both large enterprises and startups. I know how to find great opportunities, expand the market, and increase
revenue. My strengths are B2B sales, negotiations, and long-term partnerships. Ready to leverage this strategic mindset and
relationship-building expertise in an IT Support role, contributing to operational excellence and client satisfaction.

EMPLOYMENT HISTORY

Account Manager, Vector-Inc Jul 2024 — Feb 2025
Sofia
• Development and implementation of a partnership strategy to expand the business.
• Searching for, attracting, and negotiating with potential partners.
• Managing existing partnerships and ensuring compliance with commitments.
• Collaborating with internal teams to integrate partner solutions. Analyzing partnership effectiveness,
optimizing, and scaling successful cases

Account Manager , Inqud/ Pocket-Bank Jul 2023 — Jul 2024
Warsaw
• Managed IT support operations, ensuring timely resolution of technical issues.
• Collaborated with cross-functional teams
• Implemented performance metrics to track service efficiency and user satisfaction.
• Led initiatives to upgrade support technology, increasing response rates.

Support manager, D-Team Jun 2022 — Aug 2023
Kharkiv
• Developed and maintained customer service policies and procedures to ensure customer complaints are
handled consistently and efficiently
• Developed and implemented customer service training programs to ensure customer service representatives
are knowledgeable and up-to-date on products and services
• Resolved customer inquiries in a timely manner, resulting in an 15% satisfaction rating

EDUCATION

KHPI Sep 2021 — Jun 2025
Bachelor's Degre Kharkiv

LANGUAGES

English Working knowledge Russian Native speaker
Ukranian Native speaker Polish Working knowledge
 HOBBIES

Tennis

COURSES

Blockchain Jun 2024 — Jul 2025
Binance Academy