Катерина

Kateryna Malchenko
OBJECTIVE
Business Application Support

Location: Kyiv, Ukraine
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
E-mail: [открыть контакты](см. выше в блоке «контактная информация»)
Telegram: @Kosinica
Linkedin: [открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY WORK EXPERIENCE

● Azure, Atlassian family products 03.2021 - Present (3 years 9 months)
● Familiar with a great amount of NoCode platforms: Softr, Business operations — Luxury English
Airtable, Notion, Make, Zapier, Adalo, Glide, ZOHO, GHL Streamlined and supported key business processes, ensuring seamless
● Excellent in identifying and eliminating bugs in mobile and web customer support and efficient operations. Managing and maintaining
applications comprehensive databases, ensuring data accuracy and accessibility for
● Proficiency in manual testing (Web, mobile), writing test stakeholders. Spearheaded the automation of workflows by integrating and
documentation (Checklists, Test suits, Test cases, Bug reports) optimizing no-code tools such as Notion, Airtable, ZOHO, Zapier, Softr,
● ​Self-driven, enthusiastic learner and researcher, proficient in Glide, Make, Adalo, and Go High Level (GHL). Designing and implementing
multitasking, and possessing strong analytical skills. custom web applications to address specific business needs, enhancing
● Highly resilient under stress, capable of working effectively productivity and reducing manual efforts. Utilized Jira for task management
under pressure and meeting tight deadlines. and workflow tracking, ensuring effective project coordination and timely
● Meticulous attention to detail. delivery of objectives. Collaborating with cross-functional teams and
representatives of ready-made technical solution providers to implement
CERTIFICATIONS tailored systems, eliminate inefficiencies, and improve operational workflows.

Basic Statistics — an online non-credit course authorized by 04.2021 - 10.2024 (3 years 7 months)
University of Amsterdam and offered through Coursera QA Engineer — Global Logic, Kyiv
Led quality assurance efforts for a machine learning-driven web application
ICAO English Level 4 — the basic operational level of aviation developed for a top-tier U.S. industrial company to enhance sales
English ICAO English language proficiency performance. Progressed from trainee to mid-level by excelling in testing
processes, thorough requirements analysis, and crafting detailed test
SKILL UP Certificate — Quality Assurance documentation. Actively contributed to team growth by onboarding and
mentoring new members. Successfully executed UAT testing for the
LANGUAGES integration of a U.S. payment system, working in close partnership with a
third-party provider to ensure flawless functionality and exceed client
English — Upper-Intermediate expectations.
Russian — Native Bug/tasks/access tracking system - Azure DevOps
All request types, department communications - Jira
EDUCATION Regulations - Confluence

2005 - 2010 03.2012 - 07.2021 (9 years 5 months)
National Aviation University, Kyiv — Air Traffic Air Traffic Controller — Uksatse, Boryspil
Service (Specialist) As a tower controller, I was responsible for monitoring and directing aircraft
2008 - 2010 movements both on the ground and within the airport's airspace to ensure
National Aviation University, Kyiv — Finance safety and efficient operations. I provided takeoff, landing, and taxi clearances
(Specialist) while maintaining continuous communication with pilots, ground staff, and all
relevant services and their representatives. This role required high levels of
ADDITIONAL EDUCATION
concentration, quick decision-making, and the ability to manage dynamic,
06.2023 - 06.2024 high-pressure situations while upholding strict safety standards to ensure the
Separated courses in
efficiency and safety of air traffic operations.
Marketing Automation School