Штерн

Yevheniia Shtern Email
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Email Marketing Phone
Specialist

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City of residence: Kyiv

Work experience Education &
Middle email marketing Learning
manager The Precarpathian National University

Brainstack 2022 - till now
Department of English Philology

Responsibilities:
Master's Degree in English Philology

-plan and implement email campaigns;
2012 - 2018
-analyze campaign performance;

-conduct A/B tests;
Professional and other skills
-craft engaging personalized emails;

-manage email database;
Computer skills:

-report on sales revenue generated from email Windows, IOS, Google Drive, Tableau, CRM
marketing campaigns;
(Salesforce), Figma, HTML, CSS, Jira;

-ensure emails follow industry policies and best Languages:

practices;
Ukrainian-C1

English-C1

Sales Agent German-A2

Brainstack 2021 - 2022
Responsibilities:
Quick learner, skilled in multichannel
-provide customers all over the world with communication, able to work in team, flexible
technical support;
and adaptive, problem-solving skills

-identify customer’s issues and switch them to
the presale part;
Additional information
-handle objections and resolve customer’s As I have been working in IT sphere for more than 8
complaints;
years, I definitely have skills which can help me to
-work with returned customers and upsell them continue developing my proficiency in email
with additional products;
marketing. I have strong communication skills which
-achieve personal and team goals;
can help me to work in team. Management skills are
high as well, as I am organized and have effective
Sales Agent communication skills. Time management skills help
Clario 2016 - 2021 me to complete tasks before deadline. I am ready
Responsibilities:
to join your team of professionals.

-provide customers with technical support
(Mac and PC platform);

-sell additional technical support based on
customer’s needs and issues;

-build rapport with customers and handle
objections;

-follow communication procedures,
guidelines, and policies;

-work with CRM systems (Salesforce);

-achieve personal and team goals;(Won
sales competition in 2017 among my
colleagues in Ivano-Frankivsk)