Артем

ARTEM
SHAMBRANOVYCH

aff iliate marketing
(remote)

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Telegram LANGUAGE SKILLS
@shambrano

English Fluent

EDUCATION Ukrainian Native
Khmelnytskyi National University
Bachelor's Degree in Marketing Russian Native
2022 – Present
Khmelnytskyi, Ukraine

Educational Complex No. 10 (School-
Lyceum) WORK EXPERIENCE
Graduated: 2021
Khmelnytskyi, Ukraine
Account Manager
Yellow Stone (iGaming)
SERTIFICATES May 2024 – April 2025
Remote
Mama Academy - Account manager in Provided real-time customer support to online casino players via live
Affiliate Marketing chat and email
Assisted users with account-related issues, including registration,
verification (KYC), deposits, and withdrawals
Resolved technical issues and escalated complex cases to the
SKILLS appropriate departments
Ensured responsible gaming practices and supported users with self-
Communication Skills exclusion or limit-setting requests
Account management Monitored player activity to detect potential fraudulent behavior or
Sales policy violations
Customer relationships Maintained detailed records of interactions in CRM systems
CRM systems Collaborated with the Risk, Payments, and VIP teams to ensure smooth
Negotiation player experience
Affiliate Marketing Delivered high-quality service while working in a fast-paced 24/7 support
Management Skills environment
Digital Marketing Actively contributed to improving support processes and FAQs for better
Troubleshooting user guidance
Critical Thinking
Team Work
Online research
Strategic outlook