Charisma

Odogwu Charisma- Sylvii
Sales, customer representative,
Full-time, part-time.

Age:26 years

City of residence:Lublin

Ready to work:Remote

Contact information
Address:Lublin

Email address: [открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY
Dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work experience

Sales representative
From December 2024 – June 2025 (7 months)
Macks’s Moving company, USA, Remote

• Taking incoming calls from customer
• Taking inventory from customers
• Booking customers
• inputting customers information into the CRM (Smart moving and others moving CRM)
• calling incoming leads
• Giving quote and estimate to customers about their moves
• Closing Deals.

Executive Assistant
From October 2023 – October 2024 (12 Months)
Newsong Beat Co., USA, Remote

As a virtual assistant, I carried out the following activities;

• Handled data entry tasks to help clients spend more time on organizational commitments.
• Responded to customer questions on the comment section and personal messages on social media platforms.
• Created PowerPoint presentations to communicate ideas effectively.
• Screened emails and decluttered inboxes by creating folders, labels and filters.
• Assisted in market research to understand business trends and boost business strategy.
• Collected email addresses of potential leads to conduct cold outreach and grow contact list.
• Updated contact list and made changes to existing contacts to improve instant communication.

Customer Support Representative
November 2022 - August 2023 (10 Months)
Kings of Transportation, Transport and Logistics, Remote

As a Customer Service Representative, I carried out the following

• Converting leads into new customers
• Tracking of Cars from pick-up location to Delivery point.
• Taking calls from customers to help link them with carriers (Transport Companies)
• Inputting of client’s information into CRM system.
• Providing quotes to customers through phone calls.
• Processing customers payments.
• Managing carriers by making sure a customer car is picked up on time and delivered safely at their door step.
• Providing customers with all the necessarily information they need.
• Resolving customers complaints on the phone.
• Posting of Cars on Central Dispatch.
• Generating Reports.
• Dispatching of orders.

Sales Manager
January 2022 - September 2022 (9 Months)
Seedex Exchange and Logistics, Kyiv, Transportation and logistics, Remote
• Taking inbound calls of potential clients/customers.
• Convincing potential customers to use our service.
• Proactively process all sales requests received through lead generation and other campaigns.
• Developing and converting leads into new opportunities.
• Maintaining information about leads and customers in the CRM system at all stages of communication and with a constant assessment of the status of goal achievement. Identifying new Sales opportunities to generate greater value for the company.
• Tracking and analyzing sales statistics based on key quantitative metrics.
• Handling and resolving customer complaints regarding a product or service.
• Serving as the face of the organization to internal and external partners.
• Making data informed decisions to drive performance and resource allocation.
• Developing and maintaining relationships with key clients.

Education
Landmark University
Mechanical Engineering, B.Eng, from 2017 to 2021 (5 years).

Certifications
Link to Certificate:
https://coursera.org/verify/K HSLY93P2KZM

Knowledge and skills
CRM (HubSpot, Zendesk), Microsoft Office, Google Workspace, AnyDesk, Slack, Canva, Adobe (Acrobat, Photoshop, Illustrator, InDesign), Shopify, Management skills, Project management, Information Management System, Customer Relations, Sales, Research and Data collection.

Language proficiencies
English ─ fluent