Олег

OLEH PRYKHODKO
CELL: [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | KYIV, UKRAINE

BACKGROUND
Communicative and customer-oriented specialist with experience in customer
service. I am able to effectively resolve customer requests, work with large amounts
of data and provide a high level of service. I quickly adapt to changes and can work
under high pressure. I have experience in conducting cash transactions, analyzing
customer needs and coordinating team work.

EXPERIENCE
SPECIALIST OPERATOR | NOVA POSHTA, KYIV
June 2022 - September 2024

• Providing quality advice to customers on the company's services;
• Prompt resolution of problem situations and customer requests;
• Performing cash transactions and maintaining cash discipline;
• Data analysis and improvement of service processes;
• Adaptation of new employees and assistance in their training;
• Performing the functions of a branch manager as needed.

DESIGN ENGINEER | ENERGOPROGERS, KHARKIV
June 2019 - February 2022

• Work with clients on technical aspects of projects;
• Analysis and development of technical documentation;
• Optimization of work processes and communication with suppliers.

EDUCATION
BACHELOR'S DEGREE | KHARKIV NATIONAL UNIVERSITY OF CIVIL ENGINEERING AND
ARCHITECTURE
2014 - 2018 Speciality: Automation and computer-integrated technologies
SKILLS
• Customer service and customer care;
• Conflict resolution;
• Analytical thinking and big data processing;
• Staff training and adaptation;
• Organization of team work;
• PC skills (MS Office, CRM systems) – advanced user.

LANGUAGES
• Ukrainian (native);
• Russian (fluent);
• English (upper-intermediate).

ADDITIONAL INFORMATION

• Knowledge of Ukrainian and Russian, English - above average;
• Stress resistance, responsibility, customer orientation;
• Willingness to learn and develop professionally.