Jennifer

JENNIFER OBI

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PROFESSIONAL SUMMARY

I am a dedicated and results-oriented professional with extensive experience in customer
service, education, and sales. I excel at building strong relationships, analyzing data, and
implementing effective strategies that enhance organizational performance and elevate
customer satisfaction. My adaptability is one of my key strengths, supported by a solid track
record in both customer service and sales. Coupled with my strong analytical skills and
strategic planning abilities, I am committed to delivering exceptional customer experiences. I
aim to meet organizational goals through effective problem-solving and collaborative
teamwork.

SKILLS

●​ Empathy and patience
●​ Problem-solving
●​ Adaptability
●​ Risk assessment and management
●​ Persuasive speaking skills
●​ Attention to detail
●​ Data analysis
●​ CRM systems
●​ Google forms
●​ Google docs
●​ Google sheets
●​ Technical proficiency
●​ Flexibility
●​ Time management and organization

PROFESSIONAL EXPERIENCE

Brooklands new media

Sales Representative

January 2025 - present

●​ Engaged with clients to identify their needs and enhance product awareness.
●​ Developed and maintained strong relationships with customers to drive sales.
●​ Collaborated with team members to meet sales targets and improve customer
satisfaction.

OctaFX

Customer Service
April 2024 - December 2024

●​ Delivered exceptional customer support across multiple channels, including phone,
email, and live chat.
●​ Assisted clients with account inquiries, transaction issues, and product-related
questions.
●​ Resolved customer complaints swiftly and effectively, ensuring high levels of
satisfaction.
●​ Educated clients on trading platforms and financial products to enhance their user
experience.
●​ Kept detailed records of customer interactions and transactions to ensure accurate
follow-up.
●​ Gathered feedback to identify areas for service improvement, contributing to an
enhanced customer experience.

Fidelity Bank

Customer Manager

December 2022 - April 2024

●​ Provided outstanding customer service by addressing inquiries, resolving complaints,
and ensuring overall satisfaction.
●​ Assisted customers in opening new accounts while explaining various banking
products and services.
●​ Identified opportunities for upselling and cross-selling bank products effectively.
●​ Stayed updated on banking policies and regulatory requirements to better assist
customers.
●​ Collaborated with team members to achieve sales targets and improve customer
experiences.

Achievements

●​ Consistently received high customer satisfaction ratings.
●​ Earned commendations from supervisors for exceptional performance.

Kendik Automobile

Sales Representative

February 2018 - May 2019

●​ Analyzed corporate performance to provide insights into sales trends and product
categories.
●​ Monitored prospecting and sales control systems to follow up on potential buyers
effectively.
●​ Evaluated sales history and market conditions to accurately determine inventory
needs.

Achievement
 ●​ Contributed to a 3% increase in overall sales.
●​ Honoured as Employee of the Year in 2018.

EDUCATION

●​ Certificate in Data Analysis, 2023
●​ Bachelor of Science in Education Economics, Abia State University, 2016

REFERENCES

Available upon request