Контактная информация

Соискатель указал телефон и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/14013862/

Опыт работы

Business Process Engineer

с 11.2022 по наст. время (2 года 9 месяцев)
Transporeon/Trimble Inc., Київ (IT)

•Gathered detailed client requirements and analyzed shipment data files in various formats (EDI, XML, CSV, XLS) to design and implement customized freight audit solutions tailored to each customer’s needs.
•Led end-to-end project implementation from kickoff through software setup, system configuration, business process alignment, and go-live.
•Created clear, comprehensive documentation including functional specifications, data mapping, interface requirements, and business rules to guide development and testing.
•Conducted quality testing and supported both internal and external users during User Acceptance Testing, providing training and ongoing support to ensure smooth system adoption.
•Collaborated closely with global clients and cross-functional project teams, addressing complex logistics and compliance requirements, with recent focus on Brazil and the LATAM region.
•Successfully managed diverse and sometimes challenging change requests by balancing system capabilities with client expectations, resulting in enhanced customer satisfaction and long-term retention.
•Transitioned from small-scale carrier implementations to managing full-scale setups for new global clients, demonstrating adaptability in complex projects.
•Navigated high-pressure negotiations with demanding customers, setting realistic timelines and data requirements without compromising relationships or project success.

Sales Representative

с 06.2022 по 10.2022 (4 месяца)
Resolute Logistics, Київ (Транспорт, логістика)

• Successfully sold dispatch services to owner-operators across the
U.S., quickly building a strong client base.
• Closed a high volume of deals in a short time through proactive
outreach and persuasive consultations.
• Established valuable partnerships with factoring companies and
fuel card providers to enhance service offerings.
• Led smooth onboarding for new clients, ensuring satisfaction and
long-term cooperation.
• Played a key role in improving internal sales processes by
identifying bottlenecks and suggesting solutions.

Debt Collector

с 03.2019 по 05.2022 (3 года 2 месяца)
Credit Cube, Київ (Фінанси, банки, страхування)

• Consistently ranked as top performer for timely and effective debt
recovery in compliance with U.S. regulations.
• Managed payment arrears by accurately assessing debtor profiles
and tailoring collection strategies.
• Communicated professionally with debtors via phone and email to
negotiate payments and resolve disputes.
• Created customized payment plans aligned with clients’ financial
situations and delinquency status.
• Maintained detailed records of debtor interactions to support
informed decision-making and recovery actions.
• Handled disputes, fraud cases, chargebacks, and payment
reversals efficiently

Medical Collector

с 08.2017 по 05.2019 (1 год 9 месяцев)
Ultimate Billing Inc, Київ (Медицина, охорона здоров'я, аптеки)

• Investigated insurance claim denials thoroughly and filed timely
appeals, significantly improving claim recovery rates.
• Updated patient demographics and submitted secondary and
tertiary claims to maximize reimbursement.
• Communicated proactively with insurance companies via phone,
fax, email, and mail to check claim status and resolve issues.
• Refiled claims and sent required medical records to facilitate
reprocessing and approvals.
• Obtained necessary authorizations for medical procedures to
prevent claim delays.

Debt Collector/Skip Tracer

с 01.2011 по 01.2015 (4 года)
Various Companies (PUMB, OTP Bank), Київ (Фінанси, банки, страхування)

• Recovered outstanding debts by negotiating payment arrangements
while maintaining positive customer relationships.
• Handled outbound calls to high-risk and hard-to-reach clients, using
skip tracing tools to locate debtors and establish contact.
• Managed collections with professionalism and persistence, reducing
delinquency rates in a challenging portfolio.
• Collaborated with specialized teams to handle complex cases
involving non-responsive or difficult clients.

Образование

KROK University

Finance and Credit, Київ
Высшее, с 2011 по 2013 (2 года)

Дополнительное образование и сертификаты

Business analysis | IT Hillel School

2024
Сертификат

Python Basic | IT Hillel School

2024
Сертификат

SQL | Udemy

2024
Сертификат

Software Development Fundamentals | Udemy

2024
Сертификат

Microsoft Excel | Udemy

2025
Сертификат

Project Management | Udemy

2025
Сертификат

SAP for Beginners | Udemy

2025
Сертификат

Знания и навыки

• SAP ERP
• SQL
• MS Excel
• MS Office
• Python
• XML
• EDI
• Google Workspace
• Notion
• Confluence
• Jira
• Користувач Salesforce
• DAT
• DecisionLogic
• Business analysis
• Data analysis
• Requirements Gathering
• Business Process Setup
• IT project management
• Project Implementation
• Change management
• Freight Auditing
• International Logistics
• Trucking Dispatch Services
• Payment Card Processing
• Electronic Payment Processing (ACH)
• Debt Collection
• Skip Tracing
• Insurance Claims
• Medical Collections
• Sales
• Presentation
• DAT Freight & Analytics
• Balsamiq
• PyCharm
• Miro

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Русский — свободно
• Немецкий — начинающий