Ярослава

YAROSLAVA
NAUMCHUK
INTERDISCIPLINARY AI LEAD/
HUMAN-CENTRIC STRATEGIST

TELEGRAM

[открыть контакты](см. выше в блоке «контактная информация»)
SUMMARY
Olomouc, Czech Republic Building on a solid foundation in direct client
[открыть контакты](см. выше в блоке «контактная информация») support (McDonald's, Glovo) and entrepreneurial
experience in HoReCa, I possess a deep

EXPERIENCE understanding of user psychology and brand
loyalty. I leverage this empathy to drive my work
CUSTOMER SUPPORT SPECIALIST as an AI Creative Lead, using advanced prompt
GlobalBilgi | Remote 2024 – Present
engineering to generate high-quality visual assets
and persuasive copy. I specialize in optimizing
Maintained high service quality standards (QA) by
analyzing user interactions and providing actionable creative workflows to reduce costs and
feedback to improve customer satisfaction. turnaround time while ensuring every piece of
content resonates emotionally with the target
Managed high-load crisis communications, resolving audience.
complex user issues with empathy and speed (key
skill for sentiment analysis). EDUCATION & TRAINING

Optimized internal communication processes, University of Ostrava | Ostrava |
reducing query resolution time and ensuring 2023–2026
seamless service delivery. BA in ART HISTORY

Vernadsky National University |
CO-FOUNDER & BRAND CREATIVE
Kyiv,Ukraine2019– 2023
HoReCa Business (Bucheron) | Kyiv 2019 – 2023
BA in ORIENTAL STUDIES (PHILOLOGY)
Hebrew & English Languages
Developed the visual brand identity and
packaging concepts for premium chocolate LANGUAGES
products, driving B2B partnerships with hotels
and restaurants. 🇨🇿 CZECH
90%
Led product presentation strategies and visual 🇬🇧 ENGLISH
merchandising, ensuring the brand aesthetic 75 %

aligned with premium market trends. 🇺🇦 UKRAINIAN
100 %

Managed the full cycle of client relations and 🇷🇺 RUSSIAN
100 %
logistics, gaining hands-on entrepreneurial
experience in the HoReCa sector. 🇮🇱 HEBREW 1.
50 %
 EXPERIENCE

ADMINISTRATIVE COORDINATOR & GUEST
EXPERIENCE
McDonald's Ukraine (Head Office) | Kyiv 2022 – 2023

Coordinated administrative operations for the
Head Office, ensuring adherence to global
corporate standards.

Managed cross-department communication and
organized internal events/visits, ensuring a
seamless experience for partners and
employees. SKILLS

AI VISUAL & VIDEO GENERATION

AI Generation: Midjourney (Advanced), Flux.1, Kling, NanoBanana, Luma, Sora.
Enhancement: Topaz AI, Magnific AI, Highfield.ai, Runway Gen-3.
Design & Edit: CapCut (AI Video), Canva Pro, basic Figma & Photoshop.
Prompting: Advanced logic for Claude 3.5 & GPT-4o.

SOFT SKILLS
Communication: Empathy-driven approach & Crisis Management.
Business: Brand Identity & HoReCa entrepreneurship.
Languages: Multilingual (UA, CZ, EN, RU, HE) .

TURNING BOLD IDEAS INTO
AESTHETIC REALITY.

👉 SEE MY PORTFOLIO & VISUAL CASES HERE: