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NSIKAN ESSIEN
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PROFESSIONAL SUMMARY
Client Support Coordinator and Technical Dispatcher with 3+ years of experience supporting
healthcare providers and property management clients in high-volume remote environments. Skilled in
dispatch coordination, workflow optimization, CRM documentation accuracy (98–99%), and
cross-functional communication. Proven ability to manage time-sensitive operations while maintaining
structured, compliant service delivery.

CORE COMPETENCIES
• High-Volume Call & Queue Management
• Technician & Provider Dispatch Coordination
• Emergency Triage & Priority Scheduling
• ServiceTitan & CallRail Proficiency
• EHR / CRM Documentation Accuracy (98–99%)
• Warranty & Vendor Coordination
• Route Planning & Scheduling Optimization
• HIPAA & Data Privacy Compliance
• Remote Systems & VPN Tools
• Cross-Functional Team Communication
• Professional Client De-escalation
• Training & Onboarding New Team Members

PROFESSIONAL EXPERIENCE

PM Client Support Dispatcher | Techvill Appliance Repair (Remote)
May 2024 – Present
• Dispatch 6+ technicians daily using ServiceTitan in high-volume service environments.
• Coordinate and schedule appointments across 9+ locations per day.
• Optimize technician routes using Google Maps to reduce service delays.
• Manage inbound and outbound communications via CallRail.
• Process 30+ GE warranty and property management email requests daily.
• Maintain accurate CRM documentation and service tracking records.
• Train new colleagues on dispatch workflow, warranty handling, and communication standards.

Client Support Coordinator | Vitality Care Wellness (Remote)
Dec 2022 – August 2023
• Scheduled 30+ patient appointments daily while managing high call volumes.
• Coordinated schedules for 5 providers per shift using ECW.
• Maintained 98–99% accuracy in EHR documentation.
• Escalated urgent cases to clinical teams to ensure continuity of care.
• Ensured HIPAA-compliant handling of sensitive patient data.
• Supported onboarding and training of new team members on scheduling systems.

EDUCATION
Bachelor of Nursing Science (In Progress)
University of Calabar | 2025 – Present

High School Diploma
Estate Model High School | 2016 – 2022
CERTIFICATIONS
Customer Care & Complaint Management – Atingi (2023)