Kingsley

KINGSLEY, CHIADIKOBI NNAMANI
Lekki, Lagos State, Nigeria | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)|

Professional Summary:

Proactive, detail-oriented, and tech-savvy Executive Virtual Assistant with 5+ years’ experience across
administrative support, sales coordination, and digital operations. Adept at juggling calendars, managing CRMs,
organizing virtual teams, and driving business development strategies. Recognized for improving workflows,
increasing client retention, and streamlining support functions with high efficiency. Combines a strong sales
acumen with administrative mastery to deliver value in fast-paced environments.

Experience:

Executive Virtual Assistant Sept. 2021 – Dec. 2024
Messi Global Services, Lagos State, Nigeria.
Duties:
• Managed executive calendars, arranged travel logistics, and scheduled internal/external meetings with
100% accuracy.
• Handled high-level inbox and correspondence management, responding on behalf of senior leadership.
• Drafted, proofread, and edited client proposals, presentations, and service reports.
• Organized company-wide virtual meetings, webinars, and training using Zoom and Google Meet.
• Created automated onboarding systems using Airtable and Trello, reducing manual tasks by 30%.
• Conducted follow-ups with clients and stakeholders to ensure smooth project progression.
• Led internal project tracking and deadline enforcement for cross-functional teams.
• Implemented digital filing systems for confidential records with improved accessibility and compliance.
• Prepared reports for sales and performance metrics using Excel and HubSpot.
• Contributed to a 25% increase in yearly revenue through efficient executive support and client retention.

Virtual Assistant/ Sales Support. Jan. 2020 – Aug. 2021
Blue Gate Gadgets.
Duties:
• Provided administrative support while also assisting sales teams in lead follow-up and client engagement.
• Screened calls and emails; responded to 100+ inquiries weekly with 95% client satisfaction rate.
• Assisted in cold calling and follow-ups, converting 30% of leads into confirmed sales.
• Maintained and updated CRM tools like HubSpot to track customer interactions and status.
• Managed customer service via email, WhatsApp, Instagram, and Facebook, reducing escalations by 40%.
• Scheduled appointments, set reminders, and coordinated logistics for virtual product demos.
• Researched competitors and prepared weekly market analysis reports to inform sales strategy.
• Drafted invoices and monitored payment follow-ups, improving accounts receivable by 15%.
• Supported order processing, returns, and inventory coordination with fulfillment partners.
• Strengthened client relationships through personalized follow-ups and feedback collection.
Administrative Virtual Assistant May 2016 – Nov. 2019
Novarose Health.
Duties:
• Handled patient data entry, digitization of health records, and scheduling of appointments.
• Responded to emails and SMS inquiries, managing appointment reminders and updates.
• Maintained organized digital databases to ensure accuracy and HIPAA compliance.
• Collaborated with health records team and clinical staff to support administrative operations.
• Coordinated logistics for training sessions and internal team meetings.
• Assisted in preparing reports and performance reviews for the administration team.
• Monitored supply inventory and coordinated restocking processes.
• Followed up with patients regarding test results and consultations.
• Provided customer service for patient inquiries, complaints, and appointment changes.
• Improved data filing systems to reduce retrieval time by 50%.

Key Qualities/ Skills:
• Excellent leadership ability.
• Exceptional verbal, visual, and written communication skills.
• Critical thinking and problem-solving skills.
• Project coordination and Time Management
• Effective Use of project/business tools (Google workspace, Trello, Airtable, Notion, HubSpot, Tebra,
Gaininsight etc).
• Bookkeeping.
• Cold calling and Market Research.
• Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), Power BI, and SQL,
• Performance analysis and business intelligence.
• Social Media Handling (Whatsapp Business, Google meet, Zoom, Teams etc)
• Attention to details.

Education:

Bachelor’s Degree Dec. 2015 – Oct. 2019
Mass Communication
University of Nigeria, Nsukka, Enugu State.

Trainings/Certifications:
• Human Resource Management (HRM).
• Customer Service and Relationship Management (CSRM)
• Jobberman Employability and Soft Skills Certificate

Languages:
English (Fluent)
Pidgin (Conversational)

Interest:
• Reading, Tech Trends, Research,Writing, Traveling, Sports, Meeting new people, Surfing the internet.