Контактная информация

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Опыт работы

Global Contract Logistics Information Systems Senior Trainer

с 01.2023 по наст. время (2 года 7 месяцев)
Kuehne-Nagel, Київ (Транспорт, логістика)

Training Program Development & Delivery:

Design, develop, and continuously improve comprehensive training programs for global contract logistics information systems (e.g., Blue Yonder WMS solutions)


Training Design:
for foundational, advanced, and refresher courses to accommodate different levels of system proficiency

Develop Training Materials:
Create high-quality, interactive training materials including: Slide decks and manuals, Hands-on exercise guides and sandbox simulations, Video tutorials, e-learning modules, and quick reference cards.

Knowledge Management:
Serve as a subject matter expert (SME) in key contract logistics systems and associated business processes. Provide hands-on support to ensure end-user adoption and proficiency.

Global Contract Logistics Information Systems Trainer

с 11.2019 по 12.2022 (3 года 1 месяц)
Kuehne-Nagel, Київ (Транспорт, логістика)

Training Program Development & Delivery

Deliver engaging, role-specific training sessions (in-person, virtual, hybrid) to cross-functional users at all organizational levels. Standardize and document training content and methodologies to ensure global consistency across all regions and business units.

Training Delivery During Projects:

Coordinate training schedules, user access to test environments, and participants' attendance.

Evaluation and Feedback:

Collect feedback after each training session to evaluate delivery quality and content relevance.

Product Trainer

с 12.2017 по 07.2019 (1 год 7 месяцев)
Aviacontact, Київ (Телекомунікації, зв'язок)

Training delivery for New hires.
Training design (creation of new materials, training schedules, trainer manuals, lesson plans, updating materials, etc.)
Reviewing process updates.
Evaluation of participants by testing.

Customer Support Supervisor

с 03.2017 по 11.2017 (8 месяцев)
Aviacontact, Київ (Телекомунікації, зв'язок)

Providing full-scale support for a team of 5 to 10 agents.
Coaching and 121 sessions.
Productivity and quality reports handling.

Образование

Kyiv National University of Trade and Economics

Administration and Organization Management, Київ
Высшее, с 2009 по 2015 (6 лет)

Знания и навыки

• Conducting trainings
• Public speaking
• System analysis
• Team management
• Coaching
• E-learning
• Project management
• Jira

Знание языков

• Английский — продвинутый
• Украинский — свободно