Mykola

Mykola Mordalevych
L2-L3 Support Engineer / Site Reliability Engineer / Monitoring Engineer /DevOps
Kyiv, Ukraine
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📱 Telegram: @flavelll

Work Experience
Favbet Tech — L1 Support Engineer
Feb 2016 – Aug 2024
Responsibilities:
• Provided technical support for the Retail network, web platform, and internal staff.
• Monitored system availability and conducted root cause analysis for service disruptions.
• Facilitated cross-team collaboration during customer issues, B2B integration errors, and urgent incident response.
• Escalated and documented issues across product, infrastructure, and partner systems.
Key Achievements:
• Solid experience with monitoring and observability tools: Zabbix, Grafana, Kibana.
• Familiar with performance and health metrics for web servers, databases, and message brokers.
• Assisted in onboarding and mentoring new support engineers; provided tooling guidance and process documentation.
Internal Tools Used:
• 3CX, GLPI, Zendesk, Jira, Microsoft365.
• DevTools,, Zabbix, Grafana, Kibana, PRTG

Personal Projects
• Data Project
Collected data from public APIs, stored in databases, visualized via dashboards.
• DevOps Project
Deployed a WordPress app using Terraform (RDS, ElastiCache, Load Balancer on AWS).
• CI/CD Demo
Built GitLab-based pipelines for building, testing, and deploying simple applications.
• Traffic Tracker
Implemented traffic arbitrage logic: click tracking, cloaking, redirects.

Tools & Technologies
Infrastructure: AWS (EC2, VPC), Terraform, Ansible, Docker, Kubernetes
CI/CD & Automation: GitLab CI, Git, Bash, Cron
Languages & Data: Python, SQL, JQ parser
Courses & Certifications
• Terraform for the Absolute Beginners with Labs — Udemy, Oct 2024
Certificate
• Ansible Advanced – Hands-On DevOps — Udemy, Sep 2024
Certificate
• Java Start — Foxminded, Jul 2023
Certificate