Игорь

IHOR NOVIKOV
CS support representative

PERSONAL INFORMATION WORK EXPERIENCE

I am looking for an interesting job as a CS support representative in Sales Manager
the company of curious and active people; Extremely motivated to
achieve the goal of getting a job in the industry. ТОВ "ЕПІЦЕНТР К" | 2018 - 2021
- providing qualified advice to customers about the goods;
- displaying goods, checking the availability and compliance of labeling and price
MY CONTACTS tags on the goods;
- decorating shop windows and stands;
- preparation of goods for sale;
Phone number: [открыть контакты](см. выше в блоке «контактная информация») - Participation in inventory control.
email: [открыть контакты](см. выше в блоке «контактная информация»)
Customer Support Specialist
SOFT SKILLS ZONE3000 (Namecheap) | 2022 - up to now.
Consult and support users of our products in solving various issues related to
Attentiveness; web services. For example, it can be assistance in choosing services,
Responsibility; installation or setting up our products and services. Communication is
Technical thinking; provided through chats and tickets (emails).
Concentration;
High degree of selforganization; COURSES
Discipline;
Team player;
Focus on achieving results. Online course "Fundamentals of Software
Testing" from QATestlab(2021);
Test Automation Online Program from
HARD SKILLS EPAM(2021);
Test Automation Laboratory from EPAM(2022).
Domain Management & DNS Configuration (Experience with
domain registration, DNS records setup (A, MX, CNAME, etc.)); EDUCATION
Ticketing Systems & Chat Platforms (Handling support requests
via ticketing systems and live chat tools);
Time Management & Multitasking (Efficiently handling multiple NATIONAL TECHNICAL UNIVERSITY KHARKIV
customer queries simultaneously); POLYTECHNIC INSTITUTE (2012 - 2018) | Master`s
Typing Speed & Accuracy (Fast and accurate typing skills for live
degree.
chat and email support);
Billing & Payment Systems (Understanding of billing cycles,
invoice processing, refunds, and payment gateways);
Understanding of software development life cycle; LANGUAGES
Familiarity with SQL, HTML, CSS;
Writing test cases/test scenarios , bug reports ;
Experience working with Git; English - B1;
Understanding of SQL; Ukrainian - Fluent.
Knowledge of QA methodology and tools(Jira, Mantis, TestRail);