Софія

Sofiia Kaspryshyn Office-manager
I have 6 years of experience in the service industry, including 2 years in managerial positions. I excel at organizing
internal processes, implementing standards, and creating a structured, comfortable environment for the team. I am
looking for an opportunity to apply this experience in a modern company or IT environment that values responsibility,
trust, and a systematic approach.

CONTACTS [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация») Lviv, Ukraine

WORK Service Manager at “1708 Pizza di Napoli” | June 2024 – March 2025
EXPERIENCE
Created a corporate Waitstaff Handbook that became the foundation for training servers
across the network.
Established a focus group of engaged employees to develop service standards; implemented
these standards throughout the network and designed a system for monitoring compliance
and a motivation program.
Developed and conducted a series of internal training sessions: “Service That Inspires,”
“Standards as a Step Towards Systematic Service,” and “Employee Lifecycle” for both
frontline staff and management teams.
Worked on improving eNPS by fostering a comfortable work environment and reducing staff
turnover; organized employee events.
Advised managers and venue leaders on service quality, team training, and conflict resolution.

Manager at “Jam cafe&bar” | October 2023 – June 2024

Managed the smooth daily operation of the venue by coordinating teams and processes.
Conducted interviews and organized internships.
Organized events for clients and partners.
Worked with suppliers: placed orders, received goods, and handled payments.
Quickly resolved unexpected issues to keep the work running smoothly and maintain a
positive customer experience.

EDUCATION Ukrainian Academy of Printing | 2015–2021
Major: Advertising and Public Relations
Degree: Master’s

CERTIFICATES “Service Management: New Realities,” Business School of the Ukrainian Catholic University, 2024

LANGUAGES English — B2

PERSONAL Time management Responsibility
QUALITIES Adaptability Flexibility