Paul

SUMMARY
Paul Esteban Herrera Callay is a Business Development Manager with over 7 years of experience in B2B and B2C markets, including the dating commerce sector, IT products, customer success management, corporate training, and business coaching. He has worked with clients and partners across multiple countries worldwide and has a functional command of several languages including Spanish, English, Portuguese, Russian, and Ukrainian. His language skills, combined with solid experience in sales and negotiation, have been key assets in consistently driving growth and delivering value to companies.
Over the past year and a half, he has been focused on prospecting and acquiring new clients using tools such as SimilarWeb, Confluence, Volkano, LinkedIn, Facebook, Instagram, TikTok, Google, and YouTube, later managing client data through various CRM and project management platforms such as HubSpot, Notion, WordPress, Jira, and Mailchimp.
He has also contributed to business development efforts in diverse markets, including Latin America, Spain, Brazil, and Portugal, working with a wide range of technology and digital products.

Business Trainer, Business Coach,

1CALLCENTER

April 2023 -
Business Trainer, Business Coach,
1CC
Functional Responsibilities:

Team Leader of the Training, Quality Control, and Back Office Department
• Development of training programs on various health conditions
• Creation of training modules to improve operator performance, including business processes, objection handling, and product presentation
• Training sessions for internal staff, including Team Leaders
• Weekly onboarding training for new candidates
• Call evaluations in coordination with the Quality Control Department
• Weekly training schedule planning and distribution for trainers
Customer Success Management, Scout Buyer, Account Manager

UNITEDTECH

September 2022 -
March 2023:
Customer Success Management, Scout Buyer, Account Manager
UNITED TECH
Functional Responsibilities:

• Search for potential clients in IG, FB, TikTok.
• Negotiate with clients on terms of work.
• Work with clients in the audiovisual area.
• Work with CRM.
• Fulfillment of the tasks assigned by the manager.
• Creation of audiovisual materials for the company and its products using Miro and Canva
• Design and development of business workflows in Miro
• Creation and management of Telegram channels to automate processes between clients and company managers
Media Buyer, Scout Buyer

AIR MEDIA TECH

January 2022 - July 2022:
Media Buyer, Scout Buye
Functional Responsibilities:
• Search for potential clients.
• Negotiate with clients on terms of work with Similar Web and Volkano.
• Work with CRM, Hubspot and Jira.
• Fulfillment of the tasks assigned by the manager.
Media Buyer,

ADSKEEPER

April 2020 - December 2021:
Media Buyer
Functional Responsibilities:

• Search for potential clients.
• Negotiate with clients on terms of work.
• Work with CRM.
• Work experience with Hubspot, Confluence, Jira.
Media Buyer, Account Manager & SMM Manager

WINWIN

July 2019 - April 2020:
Media Buyer, Account Manager & SMM Manager
Functional Responsibilities:

• Search for potential clients.
• Negotiate with clients on terms of work.
• Work with CRM.
• Work experience with Jira.
Translator & Sales Manager

MAXIMARKETING

September 2018 - July 2019:
Translator & Sales Manager
Functional Responsibilities:

• Search for potential clients.
• Negotiate with clients on terms of work.
• Work with CRM.
• Work experience with Jira.
• Translation of legal documents, websites, applications and daily news about the world economy from English, Russian and Ukrainian to Spanish and Portuguese

TECHNICAL SKILLS
Hubspot
Volkano
Similar Web
Jira
Confluence
MailChimp
CRM Systems
Similar Sites
Instagram
Facebook
TikTok
Orbita
Sphere
Clarity
Wordpress
Miro
Excel
Obsidian
Trello
Canva
EDUCATION
2012 - 2018 - Kyiv National Medical University ¨O.O. Bogomolets¨ "Medicine"

2011 - 2012 - Univerersity of Personnel Management ¨MAUP¨ "Preparatory Faculty and Sufficiency of the Russian language»