Ірина

Iryna Lutsyshyn
Ivano-Frankivsk, Ukraine

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Personal Profile: I am an easy going and hardworking person with the ability to work under pressure and meet deadlines. I have great customer focus and a genuine interest in working with the public and supporting people however I can. I am willing to undertake any relevant training required to do well in a role.

Skills/Qualities:
• Confident with I.T and Microsoft Packages
• Administrative duties
• Time management
• Ability to use own initiative
• Good telephone etiquette
• Team player
• Reliable and responsible
• Polite and professional
• Punctual and confident in public speaking

Employment History:
Business Travel Consultant (remotly)Corporate Travel Management (CTM) Dec 2022 – Present
Duties include:
• Providing customer support over the phone
• Advising clients about business trips
• Making bookings of hotel rooms, transport and other necessary bookings

Customer Support Specialist Ukrainian Transport Company Dec 2021 – Sept 2022
Duties included:
• Assisting and advising customers with their bookings
• Providing support and dealing with customer queries both in person and by phone
• Resolving any issues customers may have ensuring they have a positive experience
Lawyer Ivano-Frankivsk Regional State Administration
Oct 2015 – Sept 2021
Duties included:
• Writing official documents and drawing up contracts
• Attending court hearings and representing clients in court
• Managing the HR department and organising official events
Specialist Ivano-Frankivsk Regional State Administration
Oct 2014 – Mar 2015
Duties included:
• Organising documents both efficiently and effectively
• Registering deaths and births and issuing certificates to people
• Registering marriages, divorces and name changes on the special system
Education:
ESOL National 5 (B2)– Glasgow Kelvin College (Oct 2022 – June 2024) ;
Advanced (C1) National 6- City of Glasgow college (August 2024-June 2025);
Legal English and Law system for Non-British Lawyers – British Legal Centre (Oct 2022-Sep 2023);
Legal writing of contracts - British Legal Centre (March 2025- Present)

Master’s degree in law (with Honour) – Yaroslav Mudryi National Law University , Ukraine(Sept 2013 – May 2014)
Bachelor’s degree in law (with Honour)– Yaroslav Mudryi National Law University, Ukraine(Sept 2009 – May 2013)

Additional Information:
I speak both English and Ukrainian fluently.

References are available on request