Eric

Nsude Eric Kamsiyochukwu
Customer service Rep/Manager
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Eric Nsude @EricNsude

Professional Experience
CryptoPunks, Community Moderator 2021 – 2023
Moderated a Web3 Discord community of over 50,000 members.
Delivered support, enforced rules, and assisted with NFT and
wallet-related inquiries.
Key Achievements:
• Resolved 50+ daily user inquiries during high-traffic
events
• Identified and removed scam/spam accounts
• Led Q&A sessions and simplified onboarding for new
members
• Collaborated with a global team to ensure community
safety.

Sentinel, Customer support assistant 02/2023 –
Provided virtual support for NFT project. Handled email/chat 12/2023
inquiries, order issues, and roadmap education.
Key Achievements:
Maintained fast-paced response time for all tickets
•

Improved satisfaction across multiple client accounts
•

Mincent&co, Sales and outreach manager 2020 – 2021
Supported the sales team with outreach, lead generation, and
onboarding. Managed CRM data and email campaigns.
Key Achievements:
Onboarded 20+ clients via follow-up and demos
•

Tracked interactions with Google Sheets
•

Boosted email open/reply rates through improved outreach.
•

Education
University of Nigeria, Nsukka, B.Engr in Electrical Engineering 2019 – 2024
Enugu, Nigeria
Skills
Customer Support & Issue Resolution Community Moderation
Sales Support & Lead Follow-Up User Onboarding & Digital
Communication
Remote Work Efficiency
CRM
Excel
Zendesk
Intercom
Kommo