Iryna

Birth date: June 25, 1986
Nationality: Ukrainian
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2. PROFESSIONAL EXPERIENCE

Organization: Sii Ukraine (Branch of Sii Poland)
Duration: April 2023-nowadays
Position: Managing Director Responsibilities:

• Managed finances, employees, suppliers, and customers for Sii Ukraine, ensuring cost-effective corporate services while implementing recruitment strategies.
• Led recruitment of engineers, promoted Sii brand, and managed team conflicts to achieve strategic goals and maintain high-quality operations.
• Developed business by negotiating contracts, winning deals, and increasing revenue for Sii Ukraine in the European market.

Organization: SoftServe
Duration: January 2021-April 2023
Position: Program Manager Responsibilities:

• Managed multiple complex programs at SoftServe, ensuring consistent delivery and resolving technical and non-technical issues.
• Led negotiations to overcome resource constraints and facilitate successful program outcomes.
• Developed strong leadership skills and expertise in program management.
• Supervised a team of over 35 engineers for a program at SoftServe, ensuring project success.
• Managed stakeholders and customers, maintaining strong relationships and exceeding expectations.
• Designed and executed account strategies, leading to increased client satisfaction and retention.
• Prepared and presented presale proposals, showcasing the company's capabilities and winning new business opportunities.

Organization: Ciklum
Duration: June 2020- January 2021
Position: Client Delivery Manager for Software Engineering (9 different teams, 90 people) Responsibilities:

• Managed successful Clients’ life cycle by setting up best practices and offering proactive solutions.
• Provided consulting and training for project managers, team leads, and scrum masters.
• Ensured high-level service delivery processes based on SLAs and expectations set.

Organization: IBM Ukraine
Duration: January 2017- June 2020
Position: Senior Business Transformation Consultant/Project manager
Responsibilities:

• Managed transformation projects, designed processes, and supported business requirements in ERPs like Oracle and SAP.
• Provided advisory on Shared Services and Outsourcing best practices, implemented
• Continuous Improvement strategies, and managed virtual teams.
Participated in calls for tender, prepared contracts, reviewed budgets, and planned resources.

Organization: Nestle Shared Service Centre
Duration: January 2014 – December 2016
Position: Head of Nespresso Shared Services, Delivery Manager
Responsibilities:

• Oversaw the execution of Financial Accounting Services for Nespresso retail business, managing a team of 240 employees
• Led projects for standardization and improvement, resulting in increased efficiencies and cost reduction
• Managed senior stakeholders' expectations and presented service delivery results to customers and key stakeholders

Organization: Nestle Shared Service Centre
Duration: December 2011 – January 2014
Position: Customer Relationship Manager
Responsibilities:

• Managed customer relationship and coordinated resolution of operational issues, acting as an escalation point.
• Aligned customer needs with processes executors and transferred new activities to the SSC.
• Led a team of reporting analysts to provide customers with full visibility of SSC performance.
• Created and customized Performance Dashboards based on customers' needs.

Organization: Nestle Shared Service Centre
Duration: April 2011 – November 2011
Position: Customer Relationship Management Specialist
Responsibilities:

• Prepared reports for customers and supported Performance Management tools at Nestle S.A.
• Participated in network enhancements and communicated root cause analysis to customers for underperformance.
• Engaged in customer communication, providing insights and solutions for unmet targets.

Organization: UKRSIBBANK BNP PARIBAS GROUP
Duration: 2008 – 2011
Position: Financial Consultant of the front office
Responsibilities:

• Managed private and deposit accounts, processed credit cards, and provided financial/insurance consultation at UkrSibbank.
• Ensured timely delivery of standard reports to clients, maintaining credibility and professionalism.
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3. EXTRA TRAINIGS

2020 Agile Space Academy/Scrum-Master course
2012-2016 Various people management trainings
2012 Project management training
4. EDUCATION

2003-2008 Ivan Franko National University of L’viv, Mechanics and Mathematics, Master in statistics
5. LANGUAGES

• Ukrainian (native)
• English (advanced)